WhatsApp integration
Turn chats into sales with WhatsApp CRM
Run WhatsApp marketing campaigns, engage in instant and personalised conversations, and boost your sales with the power of AI-powered WhatsApp CRM.
Best CRM with WhatsApp integration - Trusted by SMEs globally
WhatsApp Flows
Auto-capture leads with WhatsApp flows
Auto-capture leads, ease appointment bookings, streamline feedback collection and more with interactive WhatsApp forms. Create end-to-end personalised user journeys and automate sales and support seamlessly within WhatsApp CRM.
Catalog
Convert browsers to buyers with WhatsApp catalogs
Create an end-to-end shopping experience for your customers with WhatsApp catalogs. Effortlessly showcase your products with specifications, images, and pricing, and enable your customers to purchase instantly through WhatsApp chat.
Click-to-WhatsApp ads
Track and convert leads from WhatsApp ads
Capture and track leads automatically from Facebook and Instagram using Click-to-WhatsApp ads. Engage prospects with real-time conversations, address their queries, and build strong relationships to seamlessly convert them into loyal customers.
Broadcast
Drive sales at scale with WhatsApp broadcast
Launch marketing campaigns at a scale within WhatsApp CRM. Send promotional messages, product updates, seasonal greetings, and more to multiple contacts at once. Drive higher engagement and scale your outreach effortlessly.
How to send broadcasts on WhatsApp CRM?
Step 1
Target the right audience
Categorise customers by demographics, behaviour, and interests.
Label each group with colourful tags (Ex: VIP customers).
Step 2
Craft messages that sell
Craft compelling personalised messages for each audience segment.
Add media files, emojis, and interactive buttons to boost engagement.
Step 3
Schedule and send
Analyse the optimal send times based on your customers' activity patterns.
Schedule broadcasts in advance or send promotions instantly.
Step 4
Monitor, refine, and repeat
Track campaign performance with real-time insights.
Review open rates, responses, and engagement to optimise future campaigns.
More features
Empower your sales and marketing teams to speed up deal closure, reduce response times, streamline workflows, and boost sales with powerful features.
Auto-lead capture
Capture and convert leads automatically from website, messages, WhatsApp ads, and more.
Message templates
Reply quickly with ready-to-use message templates featuring media and interactive buttons.
WhatsApp groups
Collaborate and resolve issues quickly with WhatsApp group chats within CRM.
AssistAI chatbot
Resolve customer queries 24/7 with automated support from AI chatbot, AssistAI.
Maximise sales, minimise efforts: WhatsApp CRM benefits
Turn chats into closed deals with the power of WhatsApp-integrated CRM. Streamline your communications, enhance customer relationships, and keep your team in sync through a single, customer-focused platform.
50%
Enhanced customer engagement
Connect with customers on their preferred platform to boost engagement and build stronger relationships.
70%
Reduced response time
Automate instant replies with message templates, reducing response times significantly.
2x
Improved customer satisfaction
Send instant and personalised responses in real-time to boost customer satisfaction.
60%
Increased sales conversions
Engage and send in-chat product catalogs to guide customers through the sales funnel.
3x
Better data insights
Get valuable customer insights through detailed WhatsApp communication analysis.
30%
Reduced marketing cost
Run high-impact WhatsApp campaigns without additional platforms or teams.
* Statistics from multiple sources
Real-world application of WhatsApp CRM
Enhance customer engagement, simplify purchasing, and recover lost sales with WhatsApp integration in CRM.
In-chat product catalogs
Allow customers to browse and purchase products without leaving WhatsApp.
One-click reordering
Enable reordering products with a single message on WhatsApp.
Abandoned cart recovery
Send reminders and incentives to complete purchases from their cart.
Personalised shopping assistance
Provide tailored recommendations and responses to queries in real-time.
Customer success stories
Discover how businesses across the globe found solutions for their different business needs with Pepper Cloud WhatsApp CRM software.
Frequently asked questions - AI-powered WhatsApp CRM
What is WhatsApp CRM?
WhatsApp CRM is a powerful tool that combines the capabilities of WhatsApp with a CRM system.
With Pepper Cloud, a WhatsApp CRM tool, businesses can efficiently manage leads, send instant responses using message templates, schedule broadcasts, deliver interactive messages, broadcast marketing campaigns, and do much more.
How long does it take to set up WhatsApp for my business?
If you have all the prerequisites ready, you can start using WhatsApp through the CRM system within a few hours.
Does Pepper Cloud charge for WhatsApp messages sent through the CRM?
No, Pepper Cloud doesn’t charge for the messages. However, you may incur charges from WhatsApp. For more details, check out WhatsApp pricing.
How many WhatsApp accounts can be integrated with Pepper Cloud CRM?
You can integrate an unlimited number of WhatsApp accounts with Pepper Cloud CRM.
Why should businesses use WhatsApp for sales?
WhatsApp, with its 2 billion active users, is not merely a personal chat platform but is increasingly becoming a pivotal touchpoint for businesses to engage with their customers.
Why is Pepper Cloud the best WhatsApp CRM software?
Pepper Cloud stands out as the best WhatsApp CRM software, and here are a few reasons why:
- It offers a centralised communication hub for sales, marketing, and support.
- It enables advanced WhatsApp marketing, automation, and real-time analytics.
- It helps in accelerating sales cycles with seamless integration.
- It enables collaborative client acquisition with multi-user access.
- It offers easily accessible 24/7 customer support.
How does Pepper Cloud CRM integration with WhatsApp help improve marketing campaigns?
Pepper Cloud enables you to create, launch, and track targeted WhatsApp marketing campaigns directly within CRM. With customisable templates, advanced automation, and real-time analytics, you can easily engage your audience, boost conversions, and track campaign performance.
Can WhatsApp CRM help shorten the sales cycle?
Yes, Pepper Cloud streamlines your sales process from lead generation to deal closure, significantly reducing the sales cycle. With real-time communication via WhatsApp, automated workflows, and integrated sales pipeline management, your team can quickly capture leads, engage prospects, and close deals faster, all while ensuring a personalised experience for each customer.
How does Pepper Cloud improve customer support through WhatsApp?
Pepper Cloud helps deliver superior customer support by enabling your team to manage and respond to WhatsApp conversations efficiently. With AI-powered chatbots to handle routine queries and the ability to provide personalised responses, your team can resolve customer issues quickly and effectively, leading to higher customer satisfaction and retention.
Does Pepper Cloud provide real-time data synchronisation with WhatsApp?
Yes, Pepper Cloud ensures real-time data synchronisation between WhatsApp and your CRM. This feature ensures that your team always has the latest customer information at their fingertips, enabling quick and informed decision-making during customer interactions.
Can I automate WhatsApp communications in Pepper Cloud CRM?
Absolutely! Pepper Cloud offers customisable automation features, allowing you to set up automated workflows for routine WhatsApp communications. This frees up your team to focus on high-value tasks while ensuring timely and consistent customer interactions.
Is Pepper Cloud WhatsApp CRM accessible on multiple devices?
Yes, Pepper Cloud CRM is fully accessible on multiple devices, enabling all your agents to access the CRM software one go. Pepper Cloud mobile app enables you to stay connected from anywhere, anytime.
What are the best WhatsApp CRM software options?
Here are some top WhatsApp CRM solutions:
- Pepper Cloud: Best for multi-channel integration, advanced workflow automation, and AI-powered features.
- DoubleTick: Suitable for mass messaging and basic lead management with WhatsApp.
- TeleCRM: Mobile-first CRM with WhatsApp integration, ideal for field sales teams.
- Kommo CRM: Comprehensive CRM with WhatsApp integration for tracking deals and tasks.
- Interakt: Focuses on WhatsApp Business API integration and basic automated responses for customer communication.
What should SMBs consider when choosing the best WhatsApp CRM?
Before choosing a WhatsApp-enabled CRM for their business, SMBs like you should consider the following points:
- Evaluate your company's specific requirements to identify key features needed in a WhatsApp CRM.
- Look for software with an intuitive, user-friendly interface to ensure quick adoption and enhanced productivity.
- Choose a CRM that seamlessly integrates with your current tech stack for consistent data and streamlined workflows.
- Choose a WhatsApp CRM that can adapt to your growing business needs.
- Assess both upfront and long-term costs against potential improvements in efficiency and sales.
- Ensure the CRM offers strong data protection measures and complies with relevant regulations.