Multiply your sales effortlessly with multichannel integration
Effortlessly sync all your communication channels in real-time with Pepper Cloud CRM. The multichannel integration keeps your conversations seamlessly connected, eliminating the hassle of juggling multiple platforms.
Unified inbox
Auto-lead capture
AI-powered chatbot
Connect all your communication channels in one place
Comprehensive CRM social media integration
Connect all your social media channels to Pepper Cloud CRM for a unified communication experience. Manage conversations from Facebook Messenger, WhatsApp, Instagram, Telegram, and more in one place, ensuring real-time synchronisation and efficient lead management.
Send instant replies with message templates: Automate replies with pre-approved templates for instant and consistent communication across all channels.
Automatic lead capture: Automatically capture lead data from Facebook, WhatsApp, Instagram, and Telegram, eliminating manual entry and ensuring no leads are missed.
Broadcast messages: Send directly or schedule broadcast messages for large audiences with a single click, ensuring your promotions and updates reach everyone.
Provide 24/7 support with AI chatbots: Offer round-the-clock support with AssitAI by automating responses to FAQs and routine customer enquiries.
Dynamic calling tool integration
Enhance your communication with Pepper Cloud CRM’s seamless calling tool integration. Connect with Aircall or KrispCall for voice calling and Zoom for video conferencing, all within the CRM platform for a unified communication experience.
Unified call management: Initiate outbound calls with Aircall or KrispCall integration and set up Zoom meetings with a single click, streamlining communication directly from the CRM.
Comprehensive caller details: Access detailed caller information before connecting and integrate Zoom meeting details, ensuring personalised and informed interactions.
Automatic logging and tracking: Automatically log call details and video meeting updates, including duration, recordings, and links, for a complete history in the CRM.
Real-time analytics and smart routing: Analyse call and video conference metrics with real-time dashboards and use workflows to smartly route inbound calls and manage meetings.
Powerful email inbox integration
Seamlessly integrate your Gmail and Outlook accounts with Pepper Cloud CRM, supported by secure SMTP configuration. Manage all your email communications on a single platform, boosting efficiency and ensuring you never miss an important message.
Centralised email management: Link your Gmail and Outlook accounts and configure custom SMTP servers to send emails directly from the CRM.
Unified communication view: Manage all your emails from multiple accounts directly within Pepper Cloud CRM, without switching between platforms.
Streamlined email automation: Configure triggers to automate sending follow-ups and reminders, streamlining your email communication.
Comprehensive customer insights: Gain complete visibility into customer interactions and preferences with our robust CRM email inbox integration.
Effortless email marketing integration
Boost your sales outreach with CRM email marketing integration. Connect with leading email marketing tools like Mailerlite and Mailchimp to make your campaigns more targeted and effective, driving better results for your business.
Customer segmentation: Segment customers by location, interests, and purchase history to ensure your emails target the right audience with relevant content.
Personalised campaigns: Increase conversions by personalising your email campaigns, making each message feel engaging and relevant.
Automated triggers: Automate email triggers based on customer actions for timely, relevant communication without manual effort.
Comprehensive insights: Track delivery rates, open rates, and clicks with detailed campaign analytics. Use these insights to refine strategies and boost performance.
Benefits and advantages of multichannel marketing
360-degree customer insights
Gain a comprehensive view of each customer by integrating all interactions from various channels, enhancing profile accuracy, and understanding of preferences.
Enhances customer experience
Real-time agent responses
Consistent multichannel service
Trusted CRM solution for businesses across multiple sectors
Application and use cases:
CRM with multichannel integration
Call centres leverage Pepper Cloud CRM for its multichannel integration to streamline customer service operations. It unifies communication across phone, email, chat, and social media, ensuring consistent and efficient support.
Seamless interaction handling: Manage calls, emails, and chats from one platform, reducing response times and improving customer satisfaction.
Real-time customer insights: Access comprehensive customer histories, allowing agents to provide personalised support and resolve issues faster.
Automated follow-ups: Send automated follow-up messages via preferred channels, ensuring no customer query is left unanswered.
Call centres leverage Pepper Cloud CRM for its multichannel integration to streamline customer service operations. It unifies communication across phone, email, chat, and social media, ensuring consistent and efficient support.
Seamless interaction handling:
Real-time customer insights:
Automated follow-ups:
Pepper Cloud CRM features tailored for business success
Auto-lead capture
Contact management
Pipeline management
Omnichannel CRM
Email marketing
Quotation generation
Sales forecasting
Opportunity management
Workflow automation
AI chatbot
WhatsApp CRM
Mobile CRM
UTM tracking
Real-time dashboard
VOIP tool integration
Video conferencing
How is Pepper Cloud the best CRM with multichannel integration?
Comprehensive multichannel support
Pepper Cloud CRM seamlessly integrates WhatsApp, Facebook, Instagram, Telegram, Mailerlite, Mailchimp, Aircall, KrispCall, Zoom, Gmail, Outlook, and more into a single platform, streamlining all customer interactions for unparalleled efficiency.
Boosts customer engagement
Automates lead capture and allows personalised messaging across multiple channels, driving higher customer satisfaction and conversion rates with timely communication.
Unified sales and marketing
Combines sales and marketing efforts across channels, offering a cohesive view of interactions for more efficient management and targeted strategies.
Real-time analytics and insights
Get a bird's-eye view of your call, campaign, and conversation metrics with an intuitive dashboard and get valuable insights into customer behaviour and preferences.
Streamlined collaboration
Foster collaboration with shared access to customer data and interactions across all channels, ensuring your team works together seamlessly for optimal sales and support.
Optimised sales management
Efficiently manage your sales pipeline by tracking leads, monitoring sales activities, automating tasks across multiple channels, and closing deals faster.
Traditional CRM vs multichannel CRM
5 Best CRM for multichannel marketing in 2024
1. Pepper Cloud CRM
Pepper Cloud CRM stands out as the ultimate solution for multichannel marketing in 2024. It seamlessly integrates various communication channels to provide a unified platform for managing customer interactions and enhancing marketing strategies.
Multichannel integration: Effortlessly manage customer interactions across email, social media, calling, and more, ensuring a consistent and engaging experience.
Sales automation: Streamline your sales processes with advanced automation features, helping your team close deals faster and more efficiently.
Analytics and reporting: Gain actionable insights with comprehensive analytics and reporting tools, driving data-informed decisions for better marketing outcomes.
Mobile CRM: Stay connected on the go with a powerful mobile CRM solution, ensuring your team can manage customer communication anytime, anywhere.
Customisable workflows: Tailor workflows to suit your business needs, enhancing productivity and ensuring a seamless customer journey.
Pepper Cloud CRM is the ideal choice for small businesses due to its affordability and ease of use, allowing teams to quickly adapt and leverage its powerful features. Its scalable solutions grow with your business, ensuring long-term value and efficiency.
2. Zoho CRM
Zoho CRM offers multichannel marketing capabilities, allowing businesses to engage with customers across various platforms.
Email marketing: Execute effective email campaigns to nurture leads and build customer relationships.
Social media integration: Connect with customers on social media channels for enhanced engagement and brand visibility.
Lead management: Manage leads from multiple channels, ensuring no opportunity is missed.
3. EngageBay CRM
EngageBay CRM provides a comprehensive suite of tools for multichannel marketing, helping businesses streamline their customer interactions.
Multichannel communication:Engage with customers via email, chat, social media, and SMS from a single platform.
Segmentation and targeting: Segment your audience for more personalised and targeted marketing efforts.
Lead scoring:Identify and prioritise high-quality leads to optimise sales efforts.
4. Freshsales CRM
Freshsales CRM is designed to support multichannel marketing initiatives, offering a range of features to enhance customer engagement.
Multichannel communication: Connect with customers through email, phone, chat, and more for a seamless experience.
Custom sales pipelines: Create custom sales pipelines to match your unique sales processes.
Workflow automation: Automate workflows to boost productivity and streamline operations.
5.Monday CRM
Monday CRM provides a versatile platform for multichannel marketing, enabling businesses to manage customer interactions effectively.
Unified platform: Manage all customer interactions from a single platform for better coordination and efficiency.
Customisable dashboards:Create personalised dashboards to track and analyse key metrics.
Integration capabilities: Integrate with various tools and platforms to extend the functionality of your CRM.
Our empowered customers are transforming their sales
Implementing Pepper Cloud CRM was seamless with their helpful onboarding and training resources. It's our perfect CRM solution, meeting all our needs (such as tracking sales, automating workflows, and integrating with various platforms) and offering proactive round-the-clock support. The WhatsApp CRM also helped us streamline customer conversations and enable seamless interaction tracking, ultimately leading to increased productivity and efficiency.
Joshua Kiong
Manager (Advisor), 707-inc Great Excursion Travel Pte Ltd
Frequently asked questions - CRM with multichannel integration
What is a multi-channel CRM system?
A multi-channel CRM system is a platform that integrates multiple communication channels, such as email, social media, SMS, and more, to provide a unified view of customer interactions and enhance customer engagement.