Revolutionise your customer outreach with WhatsApp broadcast
Harness the power of WhatsApp to boost your marketing campaigns and customer engagement. Pepper Cloud WhatsApp broadcast feature connects you with your audience instantly and effectively.
Mass messaging:
Reach thousands of customers simultaneously with personalised messages.
Maximise reach:
Boost engagement rates with targeted, timely communications.
Track performance:
Track campaign performance with real-time analytics for data-driven decision making.
Easy web integration:
Seamlessly integrate WhatsApp broadcasting into your overall marketing strategy.
Trusted by leading businesses for outstanding efficiency
Effortlessly broadcast message on WhatsApp!
Schedule broadcast
Set up your WhatsApp messages in advance to reach your audience at the perfect time, effortlessly boosting engagement.
Broadcast history
Offers you a holistic view of your potential customers and provides you with a conversation history.
Broadcast report
Get detailed insights tracking not just deliveries and failures, but also recipient responses. Measure engagement and refine your outreach with precision.
What is a broadcast on WhatsApp?
A WhatsApp broadcast is a feature that allows you to send a single message to multiple recipients simultaneously. Unlike group messages, broadcasts maintain the privacy of recipients as they can't see each other. With Pepper Cloud bulk WhatsApp broadcast feature, businesses can scale this functionality to reach thousands of customers efficiently, all while maintaining a personal touch.
Why Pepper Cloud CRM is the best WhatsApp broadcast software?
Advanced segmentation capabilities
Use CRM tags to segment and target your audience based on demographics, behaviour, and preferences. Deliver highly effective WhatsApp broadcast campaigns to the right people, every time.
Seamless CRM integration
Leverage your existing customer data for more personalised and contextual WhatsApp messaging. Manage, segment, and communicate—all within one unified platform.
Automated campaign scheduling
Easily plan, schedule, and execute automated WhatsApp marketing campaigns. Ensure timely, relevant communication at every step of the customer journey.
Rich media support
Enhance your WhatsApp broadcast messages with images, videos, and documents. Create more engaging, memorable, and impactful campaigns for your audience.
Comprehensive analytics dashboard
Monitor delivery rates, open rates, and conversions in real-time. Optimise your WhatsApp broadcast strategies with a detailed analytics dashboard.
Compliance and security focused
Ensure all broadcasts adhere to WhatsApp’s policies and data protection regulations. Maintain trust and confidence with your customers at every touchpoint.
Benefits of bulk WhatsApp broadcast for your business
Boost Visibility
Connect with your audience where they are most active, ensuring higher open and response rates compared to traditional marketing channels.
Cost-effective marketing
Reduce marketing costs and maximise impact with WhatsApp’s reach and Pepper Cloud’s efficient broadcast system.
Personalised communication
Tailor messages to specific customer segments, enhancing relevance and making it more likely to drive conversions.
Instant Reach & Response
Send time-sensitive information quickly and receive instant feedback, enabling agile and results-driven marketing strategies.
Optimised Experience
Provide value-added services like order updates, appointment reminders, and exclusive offers directly through a familiar platform.
Improved brand loyalty
Regular, personalised communications help build stronger relationships with customers, fostering brand loyalty and repeat business.
Data-driven insights
Gain valuable insights into customer behaviour and campaign performance, enabling continuous optimisation of your marketing efforts.
Trusted by businesses, loved by customers
Applications and use cases of bulk WhatsApp broadcast
Boost sales and customer loyalty with targeted promotions and real-time updates.
Personalised product recommendations
Send abandoned cart reminders with enticing offers and suggest products that match each customer's unique preferences to boost sales.
Order tracking and delivery updates
Notify customers about new product launches, exclusive deals, and keep them updated on their order status and deliveries in real-time.
Exclusive deals and new launches
Share special promotions, product launches, and limited-time offers directly on WhatsApp to drive customer engagement and loyalty.
5 Best bulk WhatsApp broadcast software
Pepper Cloud CRM
Pepper Cloud CRM stands out as the top choice for bulk WhatsApp broadcasting in 2024. This comprehensive platform seamlessly integrates WhatsApp API capabilities with robust CRM functionality, allowing businesses to efficiently manage and engage their contacts at scale. Pepper Cloud CRM offers a user-friendly interface for creating, scheduling, and sending personalised broadcast campaigns while providing detailed analytics to measure their effectiveness.
WhatsApp template message management
Easily create and manage WhatsApp message templates for compliant and effective broadcasting.
Segmentation and targeting
Advanced filtering to send highly relevant broadcast messages to specific audience segments.
Broadcast scheduling
Plan and automate message delivery for optimal reach and engagement.
Message dashboard
Track sent broadcasts with a comprehensive message dashboard and monitor performance.
CRM integration
Connect campaigns to customer data for seamless, personalised broadcasts.
Multi-channel support
Coordinate WhatsApp broadcasts with other channels for unified campaigns.
Rich media support
Enhance broadcasts with images, videos, and documents for more engaging campaigns.
Compliance and security-focused
Ensure adherence to WhatsApp's policies and data protection regulations.
Gallabox
Gallabox is a versatile WhatsApp marketing platform that enables businesses to engage in bulk messaging campaigns. It offers a range of features designed to streamline communication and improve customer engagement through WhatsApp.
Broadcast lists
Create and manage multiple broadcast lists for targeted messaging.
Media support
Send images, videos, and documents in WhatsApp broadcast messages.
Analytics dashboard
Track message delivery, opens, and engagement metrics.
Team collaboration
Allow multiple team members to manage broadcasts and WhatsApp conversations together.
Wati.io
Wati.io provides a user-friendly interface for WhatsApp business automation, including bulk messaging capabilities. It's designed to help businesses scale their WhatsApp communication efficiently.
Chatbot integration
Combine bulk broadcasts with automated WhatsApp chatbot responses.
Contact management
Organise and segment contacts for more effective targeted broadcasting.
Template library
Access pre-designed WhatsApp message templates for quick campaign creation.
Multi-agent inbox
Collaborate on customer follow-ups after broadcast campaigns.
Interkt
Interkt offers a comprehensive WhatsApp business solution that includes powerful bulk messaging features. It's tailored for businesses looking to leverage WhatsApp for marketing and customer support at scale.
Audience segmentation
Create custom segments to deliver targeted broadcast messages.
A/B testing
Test different message variations to optimise WhatsApp broadcast engagement.
Automated workflows
Set up triggered WhatsApp broadcast sequences based on customer actions.
Integration capabilities
Connect with third-party business tools for streamlined operations.
AiSensy
AiSensy is an AI-powered WhatsApp marketing platform that facilitates bulk messaging with intelligent features. It's designed to help businesses automate and optimize their WhatsApp communication strategies.
AI-powered personalization
Tailor broadcast content based on recipient data and behaviour for higher impact.
Campaign builder
Intuitive drag-and-drop interface for building multi-step WhatsApp broadcast campaigns.
Dynamic content
Insert dynamic personalised fields into broadcast messages for each recipient.
Compliance tools
Ensure broadcasts meet WhatsApp's official guidelines and best practices.
Real stories. Real results.
Discover how businesses are transforming customer engagement with Pepper Cloud.
Team collaboration, accurate sales forecasting, and effective resource management are the challenges every organisation encounters. But having an efficient CRM tool like Pepper Cloud enhances productivity while assisting in optimising the sales process.
Yoon Kam Fei
Managing Director
Pepper Cloud is an excellent all-in-one CRM system to run multiple businesses across multiple domains. Through multiple sales pipelines, we track the business opportunities and the conversations between our team and our customers.
Pantana Na Takuathung
General Manager
Pepper Cloud is a sales-focused CRM that is helping our business to grow. The user interface is easy and our sales process is now more organised. Apart from the highly productive CRM features, we are happy with their exceptional support and relentless assistance
Joel Toh
Director
A must-have for sales organisations. Pepper Cloud is a simple and easy-to-use CRM tool that equipped us with the information needed to manage the sales effectively. Their excellent customer service and local support were invaluable throughout the implementation.
Judith M. Adao
Managing Director
Pepper Cloud CRM system helped us manage our leads and sales pipelines and provided us with a unified platform to collaborate and communicate internally. We are pleased with this solution and would definitely recommend it.
Jimmy Lee
Managing Director
Pepper Cloud is the best CRM tool to improve coordination and manage our database effectively. The user-friendly interface, easy-to-use functions, and customisable features enabled us to integrate, and onboard the whole team on the cloud platform quickly.
Wilson Tan
Senior Manager
FAQs - Bulk WhatsApp broadcast
How is bulk WhatsApp broadcasting different from group messaging?
Unlike group messaging, bulk broadcasting maintains recipient privacy as they can't see each other. It also allows for more personalised and targeted communication. Check out WhatsApp Broadcast vs Group to learn the difference in detail.
Can recipients see each other in a bulk WhatsApp broadcast?
No, recipients of a bulk WhatsApp broadcast cannot see other recipients, maintaining privacy.
How can I personalise my bulk WhatsApp broadcasts?
With the help of various types of Variables, you can add customer data to include personalised elements like names, recent purchases, or custom recommendations in your broadcasts.
How can I measure the success of my WhatsApp broadcast campaigns?
Most broadcast software, including Pepper Cloud CRM, provides analytics on metrics like delivery rates, open rates, click-through rates, and conversions.
Can recipients reply to bulk WhatsApp broadcasts?
Yes, recipients can reply to broadcasts using Pepper Cloud’sinteractive WhatsApp message templates. Good broadcast software will help you manage these replies efficiently.
How can I ensure my broadcasts comply with data protection regulations?
Use a reputable broadcast software like Pepper Cloud CRM that adheres to data protection standards, and always obtain explicit consent from your contacts.
Can I schedule WhatsApp broadcasts in advance?
Yes, most bulk WhatsApp broadcast software, including Pepper Cloud CRM, allows you to schedule broadcasts for future dates and times.
How can I grow my WhatsApp broadcast list?
Promote your WhatsApp channel across other marketing channels, offer exclusive content or deals, and make it easy for customers to opt-in.
Can I include links in my WhatsApp broadcasts?
Yes, you can include clickable links in your broadcasts, which can be tracked for engagement through your broadcast software.
What are the best practices for sending bulk WhatsApp broadcasts?
Here are some key best practices to follow:
- Segment your audience using tags to send relevant and targeted messages.
- Personalise your messages with names and custom fields to boost engagement.
- Respect timing and frequency to avoid overwhelming recipients.
- Provide value in every message—share useful content, offers, or updates.
- Include clear CTAs to guide users on what to do next.
- Monitor and analyse performance to improve your strategy.
- Maintain list hygiene by removing inactive or outdated numbers.
- Comply with regulations and WhatsApp's policies.
- Test before sending to ensure the message appears as intended.
- Enable easy opt-outs to build trust and respect user preferences.
How can I send WhatsApp broadcasts using WhatsApp Web integration with Pepper Cloud CRM?
To send WhatsApp broadcasts via WhatsApp Web integration in Pepper Cloud CRM:
- Log in to Pepper Cloud CRM.
- Go to the ‘Leads’ or ‘Contacts’ module.
- Select the contacts you want to broadcast to.
- Click the ‘Action’ drop-down and choose ‘Send Broadcast’.
- Fill in the Broadcast Name, select the WhatsApp Web channel, and choose a message template.
- Add any tags and input recipient information.
- Click ‘Send’ to initiate the broadcast.
- Monitor the broadcast status in the ‘Bulk Action’ screen.