Chat smarter with omnichannel CRM
Manage leads, chats, and sales in one place.
Automate tasks for faster, smarter engagement.
Convert chats into deals with real-time messaging.
Trusted by leading businesses for outstanding efficiency
Seamless omnichannel CRM integration
WhatsApp CRM integration
Deliver rich, real-time communication using CRM with WhatsApp integration. Send updates, promotional content, and support responses directly from your CRM.
One-to-one messages or broadcast messages
Automate lead capture and bookings via WhatsApp
Share product catalogs and media-rich messages
Messenger CRM integration
With CRM for Facebook Messenger, streamline all customer queries, promotions, and relationship-building efforts into one integrated platform.
Enable direct messaging from within the CRM
Share product details and timely updates
Automate replies with AI chatbots and flows
Instagram CRM integration
Use omnichannel CRM to manage Instagram messaging directly. Respond in real-time, strengthen your brand identity, and visualise communication workflows.
Rich media messaging from within CRM
Real-time message and resolution tracking
Instagram integration for messaging features
WeChat CRM integration
Expand globally with seamless WeChat CRM connectivity inside Pepper Cloud. Engage customers, manage conversations, and track sales — all from one unified platform.
Centralise WeChat chats in your CRM
Automate reminders and follow-ups
Localise your messaging strategy with data insights
Telegram CRM integration
Manage Telegram conversations with ease using Pepper Cloud omnichannel CRM- chat, tag, assign, and store messages securely in one unified inbox.
Stay connected with Telegram users from one CRM
Respond instantly with pre-approved templates
Automate follow-ups and group chats effortlessly
Why choose Pepper Cloud for CRM communication integration
Omnichannel visibility
Manage WhatsApp, Facebook Messenger, Instagram, WeChat, and Telegram conversations from a unified CRM inbox.
Comprehensive channel
Deep, built-in support for WhatsApp, Facebook Messenger, Instagram, WeChat, and Telegram within the CRM.
Real-time analytics
Get real-time insights on response times, team performance, customer engagement, and campaign impact—across all channels.
Smart automation
Automate tasks with smart workflows — auto-respond, assign chats, and escalate issues.
Enterprise-grade security
Ensure data security with encryption, role-based access, and compliance-grade infrastructure.
Mobile CRM
Manage chats, assign leads, and stay connected on the go with real-time access via Android and iOS apps.
Unlock the potential: Benefits of omnichannel CRM integration
Centralised communication
Bring all chats into one platform with omnichannel CRM—including CRM with WhatsApp integration and CRM for Facebook Messenger.
Boost engagement
Respond faster on WhatsApp, Messenger, and Instagram—all in one CRM to deliver timely, seamless customer experiences.
Increase team productivity
Automate workflows, assign tasks instantly, and cut manual effort to empower your team to do more in less time.
Gain data-driven insights
Understand messaging performance across every channel with meaningful analytics to guide continuous improvement.
Improve lead conversion
Accelerate lead nurturing and follow-up with integrated messaging channels, helping your team convert more leads, faster.
Pepper Cloud CRM features tailored for business success
AI chatbot
Contact management
Mobile CRM
Opportunity management
Quotation generation
Sales forecasting
Video conferencing
WhatsApp CRM
Auto lead capture
Email marketing
Omnichannel CRM
Pipeline management
Real-time dashboard
UTM tracking
VOIP tool integration
Trusted by businesses, loved by customers
5 Best software for WhatsApp Business Catalog in 2025
Pepper Cloud CRM
Pepper Cloud is a leading omnichannel CRM with advanced messaging integration across WhatsApp, Facebook Messenger, Instagram, WeChat, and Telegram. Built to unify conversations, it helps businesses engage customers at scale.
All-in-one messaging inbox
Access and respond to all customer chats within a unified interface—boosting speed and collaboration.
Real-time insights
Track message delivery, response rates, and customer engagement across each channel to fine-tune your communication strategy.
AI-powered messaging
Get smart reply suggestions, automate FAQs with chatbots, and analyse sentiment to improve interaction quality.
Workflow automation
Automate greetings, reminders, escalations, and re-engagements across channels using custom triggers and workflows.
Scalable omnichannel support
Connect WhatsApp, Facebook Messenger, Instagram, WeChat, Telegram, and more for seamless communication at scale.
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Zoho CRM
Zoho CRM provides a powerful CRM messaging integration that supports various messaging platforms, including WhatsApp and Facebook Messenger. With Zoho CRM, businesses can automate workflows, engage customers in real-time, and manage customer conversations from a single platform.
Multi-channel messaging support
Integrated messaging for WhatsApp, Facebook Messenger, and more directly within the CRM.
Automation tools
Trigger real-time responses and personalised communication with flexible automation tools.
Centralised dashboard
Track and manage every customer conversation from a single, unified dashboard.
HubSpot CRM
HubSpot CRM is known for its user-friendly interface and robust omnichannel CRM integration, supporting platforms like WhatsApp and Facebook Messenger. It enables teams to streamline communication and boost customer engagement.
Automated and personalised messaging flows
Built-in tools to automate and personalise communication for every contact.
Seamless platform switching
Effortlessly move between messaging channels to maintain continuous conversations.
Comprehensive reporting
Measure, analyse, and optimise outreach with powerful analytics and reporting.
Salesforce CRM
Salesforce CRM offers a scalable CRM messaging integration suite connecting to platforms like WhatsApp, Facebook Messenger, and Instagram messaging. It helps large and growing businesses enhance communication and data management.
Extensive messaging app support
Integrate and manage WhatsApp, Messenger, and Instagram messaging within the CRM interface.
Advanced automation & lead routing
Automate workflows and route leads intelligently to maximise speed and efficiency.
Deep analytics
Analyse engagement, streamline team collaboration, and optimise messaging ROI with advanced analytics.
Freshsales CRM
Freshsales CRM enables seamless CRM messaging integration with platforms like WhatsApp and Facebook Messenger, making it a reliable tool for real-time engagement.
Integrated inbox
Manage multi-channel messaging with ease using a single, centralised inbox.
AI-driven lead scoring and workflows
Leverage intelligent automation to speed up responses and prioritise customer interactions.
Customisable chat templates
Use ready-made or custom templates for chat and follow-ups to resolve queries faster.
Omnichannel CRM integration - Frequently asked questions
What is omnichannel CRM and why is it important?
An Omnichannel CRM is a platform that centralises messaging across apps like WhatsApp, Facebook Messenger, Instagram, WeChat, and Telegram—enabling businesses to deliver consistent, personalised conversations that boost customer satisfaction and loyalty.
What are best practices for using omnichannel CRM effectively?
Organise chats with consistent tags, keep contact data clean, automate common workflows, integrate with business tools, and always follow privacy regulations.
How does Pepper Cloud help with messaging integration?
Pepper Cloud offers seamless Omnichannel CRM integration so you can send, receive, and track messages across all major platforms like WhatsApp, Messenger, and Instagram from a single inbox.
Which platforms does Pepper Cloud support?
Pepper Cloud CRM integrates with WhatsApp, Facebook Messenger, Instagram messaging, WeChat, and Telegram, ensuring complete omnichannel communication.
Can I manage all customer messages from one inbox?
Yes. Pepper Cloud’s unified inbox helps teams collaborate and respond to conversations from WhatsApp, Messenger, and more—all in one place.
How does CRM with WhatsApp integration work?
With CRM with WhatsApp integration, you can automate messages, send updates, share catalogs, and track conversations—all inside your CRM system.
How to integrate WhatsApp with CRM?
To integrate WhatsApp with a CRM like Pepper Cloud, connect your WhatsApp Business API to the CRM through its integrations panel. Once linked, you can send and receive messages, automate replies, share product catalogs, and manage all WhatsApp chats from a unified inbox with real-time tracking and workflow automation.