Manufacturing industry
Best CRM for manufacturing business
Streamlines operations, boosts productivity, and drives sales growth with top AI-powered CRM for manufacturing businesses. Get a complete overview of your customers and close deals faster.
360-degree view of business
Seamless workflow automation
End-to-end customer journey
What is a manufacturing CRM?
A manufacturing CRM is a specialised software designed to help manufacturing businesses manage their customer interactions, sales processes, and operational workflows more effectively. It centralises customer data, automates key processes, and provides valuable insights to optimise production, sales, and customer service.
AI-powered
WhatsApp capabilities
Easy to use
24/7 Local support
No hidden charges
Why Pepper Cloud is best CRM for manufacturing business
Pepper Cloud, an AI-powered WhatsApp Sales CRM, helps manufacturing companies to forecast sales, streamline operations, track productivity, and boost growth.
All-in-one Sales CRM Solution
Unify lead capture, workflow automation, sales pipeline management, and omnichannel support in one centralised platform.
AI-powered suite
Respond instantly with AI chatbots. Train AI chatbot with knowledge base. Automate responses. Generate key insights with AI.
Tailored for manufacturing complexity
Easily customise pipeline, stages, form fields, message templates, AI chatbot, and more to match manufacturing business needs.
Seamless integration capabilities
Integrate your tech stack and other tools to effortlessly create a unified ecosystem to streamline operations and boost productivity.
Sales and marketing automation
Automate lead capture, followups, and more with workflow automation. Empower your team with a powerful CRM system.
Affordable and scalable
Our user-based pricing model ensures you only pay for what you need, allowing your CRM to grow alongside your business.
Mobile accessibility
Enable your team to make informed decisions by providing easy access to critical information on-the-go with mobile app.
Why do you need manufacturing CRM?
Personalise conversations: With customer data at your fingertips, you can provide customised service, anticipate needs, and more.
Optimise production planning: Sales forecasts within manufacturing CRM help you align production with demand.
Improve supply chain management: Keep track of suppliers, inventory levels, and lead times in one place.
Boost team collaboration: Facilitate seamless communication between sales, production, and customer service teams.
5 best CRM for manufacturing business in 2025
Pepper Cloud CRM
Pepper Cloud CRM stands out as the top choice for manufacturing businesses, offering a comprehensive solution tailored to the unique challenges of the industry. With its intuitive interface, powerful AI-driven insights, and seamless integration capabilities, Pepper Cloud empowers manufacturers to streamline operations, enhance customer relationships, and drive growth.
AI-powered suite
Optimise sales processes with chatbots, real-time sales assistance, and automated task management.
Customisable workflow
Adapt the CRM to fit your specific manufacturing processes and requirements.
Mobile accessibility
Manage your business on-the-go with our iOS and Android mobile apps.
Omnichannel support
Centralise customer interactions across various platforms, including email and social media.
Sales forecasting
Utilise data analytics to predict sales trends and adjust strategies accordingly.
Affordable pricing
Leverage our user-based pricing model, scaling your CRM as your business grows.
Salesforce Manufacturing Cloud
Salesforce Manufacturing Cloud offers a robust CRM solution designed for the manufacturing sector. It provides comprehensive tools for managing sales, service, and operations, with a focus on improving visibility across the entire manufacturing process.
Account-based forecasting
Design and send targeted campaigns to prospective students.
Product and pricing management
Streamline complex product configurations and pricing structures.
Einstein Analytics
Leverage AI-powered insights for data-driven decision making.
Community Cloud
Collaborate effectively with partners and distributors.
Microsoft Dynamics 365 for Manufacturing
Microsoft Dynamics 365 for Manufacturing integrates CRM functionality with ERP capabilities, offering a unified platform for managing manufacturing operations, sales, and customer service.
Mixed reality tools
Utilise HoloLens for remote assistance and training.
IoT integration
Connect and monitor manufacturing equipment for predictive maintenance.
Supply chain management
Optimise inventory and logistics with real-time insights.
AI-driven insights
Make informed decisions with advanced analytics and forecasting.
Odoo CRM
Odoo CRM is an open-source solution that offers flexibility and customisation for manufacturing businesses. It provides a range of integrated applications to manage various aspects of manufacturing operations.
Manufacturing resource planning
Efficiently plan and schedule production activities.
Quality control
Implement quality checks throughout the manufacturing process.
Inventory management
Track raw materials and finished products in real-time.
Open-source flexibility
Customise the CRM to fit specific manufacturing needs.
NetSuite CRM+
NetSuite CRM+ offers a cloud-based solution that combines CRM functionality with ERP capabilities, providing a comprehensive platform for manufacturing businesses.
Order management
Streamline the entire order-to-cash process.
360-degree customer view
Get a complete picture of customer interactions and transactions.
Incentive management
Design and manage sales compensation plans.
Partner relationship management
Collaborate effectively with channel partners and distributors.
How to choose the best CRM for manufacturing business
Determine Your Manufacturing Needs: Pinpoint the distinct challenges and requirements of your manufacturing operations.
Evaluate CRM Integration: Verify that the CRM integrates smoothly with your existing manufacturing software.
Look for Industry-Specific Tools: Search for features tailored to manufacturing, such as product customization and supply chain oversight.
Examine CRM Insights: Opt for a CRM that provides in-depth analysis to inform data-driven business decisions.
Emphasize CRM Usability: Select a CRM that is user-friendly for easy implementation and daily use.
Manufacturing CRM: Best practices
Centralise your data
Consolidate all customer and production data in your CRM for a single source of truth.
Customise to your processes
Tailor your CRM to match your unique manufacturing workflows and requirements.
Integrate with other systems
Connect your CRM with ERP, inventory management, and other key software for seamless operations.
Train your team thoroughly
Ensure all users are well-versed in the CRM's features to maximise its potential.
Track customer updates
Keep customer profiles current to provide personalised service and accurate forecasting.
Leverage automation
Use CRM automation features to streamline repetitive tasks and increase efficiency.
Trusted by businesses, loved by customers
Best CRM with WhatsApp integration - Trusted by SMEs globally
Real stories. Real results.
Discover how businesses are transforming customer engagement with Pepper Cloud.
Team collaboration, accurate sales forecasting, and effective resource management are the challenges every organisation encounters. But having an efficient CRM tool like Pepper Cloud enhances productivity while assisting in optimising the sales process.
Yoon Kam Fei
Managing Director
Pepper Cloud is an excellent all-in-one CRM system to run multiple businesses across multiple domains. Through multiple sales pipelines, we track the business opportunities and the conversations between our team and our customers.
Pantana Na Takuathung
General Manager
Pepper Cloud is a sales-focused CRM that is helping our business to grow. The user interface is easy and our sales process is now more organised. Apart from the highly productive CRM features, we are happy with their exceptional support and relentless assistance
Joel Toh
Director
A must-have for sales organisations. Pepper Cloud is a simple and easy-to-use CRM tool that equipped us with the information needed to manage the sales effectively. Their excellent customer service and local support were invaluable throughout the implementation.
Judith M. Adao
Managing Director
Pepper Cloud CRM system helped us manage our leads and sales pipelines and provided us with a unified platform to collaborate and communicate internally. We are pleased with this solution and would definitely recommend it.
Jimmy Lee
Managing Director
Pepper Cloud is the best CRM tool to improve coordination and manage our database effectively. The user-friendly interface, easy-to-use functions, and customisable features enabled us to integrate, and onboard the whole team on the cloud platform quickly.
Wilson Tan
Senior Manager
FAQs - Best CRM for manufacturing business
Can Pepper Cloud CRM integrate with our existing manufacturing software?
Yes, Pepper Cloud CRM offers seamless integration capabilities with various tools required for manufacturing businesses like inventory tool, quote generation tools, etc. creating a unified ecosystem for streamlined operations.
How does Pepper Cloud CRM help with production planning?
Pepper Cloud CRM integrates sales forecasts with production schedules, helping you align production capacity with demand and optimise resource allocation.
How does Pepper Cloud CRM use AI to benefit manufacturing businesses?
Pepper Cloud CRM leverages AI for chatbots for customer support, automated task management, and data-driven AI insights to optimise processes.
How does Pepper Cloud CRM facilitate collaboration between different departments?
Pepper Cloud CRM serves as a central hub for communication, ensuring seamless information flow between sales, production, and customer service teams.
How secure is the data stored in Pepper Cloud CRM?
Pepper Cloud CRM employs industry-standard security measures to protect your data, including encryption and regular backups.
What are the benefits of manufacturing CRM?
Implementing a CRM in the manufacturing industry offers many benefits, such as managing and organizing data, streamlining sales processes, making data-driven decisions, and automating complex sales processes. Ultimately, this leads to better manufacturing operational efficiency, improved customer satisfaction and increased revenue.
How can CRM systems stimulate growth in manufacturing?
A CRM system stimulates growth in manufacturing by increasing sales effectiveness, optimizing production workflows, enabling data-driven decisions, fostering collaboration across departments, improving customer retention, and adapting quickly to market changes. This results in enhanced operational efficiency and revenue growth.