Healthcare
Best CRM for healthcare marketing
Pepper Cloud CRM empowers healthcare providers to deliver exceptional patient experiences while streamlining operations and boosting efficiency across the board.
Centralise patient data
Connect with patients
Automate appointments and follow-ups
What is a healthcare CRM?
A healthcare CRM is a specialised tool for managing patient relationships and improving care delivery. It streamlines operations while ensuring patient privacy and regulatory compliance. Tailored to the medical sector, it simplifies complex care coordination.
AI-powered
WhatsApp capabilities
Easy to use
24/7 Local support
No hidden charges
Why Pepper Cloud is the best CRM for healthcare industry
All-in-one solution
Pepper Cloud CRM integrates lead capture, patient management, appointment scheduling, and omnichannel support into one platform, streamlining operations.
Lead management
Use in-built webforms and integrations like Facebook lead form to easily capture and manage patient inquiries, ensuring no leads are missed
One-click WhatsApp
Engage patients instantly with one-click WhatsApp connections, making communication seamless and effective.
Telecalling management
Streamline outreach and patient follow-ups with CRM telecalling features for enhanced efficiency.
Follow-up reminder
Never miss an important follow-up again! Automated reminders help keep your team on track for patient engagements.
Interaction tracking
Monitor and analyze every patient interaction to improve service quality and build lasting relationships.
WhatsApp automation
Automate messages for appointments, reminders, and updates, enhancing patient interaction while saving time.
What are the benefits of using CRM in the health sector?
Enhanced patient care: Centralise patient data for a comprehensive view, enabling personalised care and improved outcomes.
Streamlined operations: Automate tasks like scheduling, reminders, and follow-ups, allowing staff to focus on patient care.
Improved communication: Facilitate seamless communication between healthcare providers, patients, and staff, keeping everyone engaged.
Data-driven decision making: Utilise advanced analytics to gain insights into patient trends, treatment efficacy, and operational efficiency for strategic decisions.
5 Best CRM for healthcare industry in 2025
Pepper Cloud CRM
Pepper Cloud CRM emerges as the top choice for healthcare providers seeking a comprehensive, user-friendly solution to streamline patient management and enhance overall care delivery. With its powerful features tailored specifically for the healthcare sector, Pepper Cloud CRM offers a perfect blend of functionality, ease of use, and scalability.
Patient management
Centralise patient data for a 360-degree view, ensuring personalised care and improved outcomes.
Appointment scheduling
Automate appointment booking and reminders, reducing no-shows and enhancing patient engagement.
AI-powered insights
Gain actionable insights through advanced analytics, helping you make data-driven decisions to improve patient care.
Omnichannel support
Integrate with various communication platforms, including WhatsApp, for efficient patient interactions.
Customisable workflows
Adapt the CRM to your specific healthcare speciality and operational requirements.
Mobile accessibility
Access patient information and manage your practice on-the-go with iOS and Android mobile apps.
Salesforce Health Cloud
Salesforce Health Cloud is a robust CRM solution designed for healthcare organisations, offering patient relationship management and care coordination features. It provides a holistic view of patient data and enables personalised patient engagement.
Patient 360
Comprehensive view of patient health records and interactions.
Care coordination
Collaborate across care teams for better patient outcomes.
Patient engagement tools
Personalised communication and education resources.
Analytics and reporting
Data-driven insights for informed decision-making.
Athenahealth
Athenahealth offers a cloud-based EHR and practice management solution with integrated CRM capabilities. It focuses on improving clinical efficiency and patient engagement for healthcare providers.
Practice management
Streamline administrative tasks and billing processes.
Patient portal
Secure platform for patients to access health information and communicate with providers.
Population health management
Tools for managing patient populations and improving outcomes.
Telehealth integration
Seamless virtual care capabilities within the platform.
Kareo
Kareo is a comprehensive healthcare technology platform that combines practice management, EHR, and patient engagement tools. It's particularly suited for independent practices and small to medium-sized healthcare organisations.
Billing and claims management
Integrated tools for efficient revenue cycle management.
Patient scheduling
User-friendly appointment booking and management system.
Marketing tools
Features to help practices attract and retain patients.
Telehealth solutions
Built-in virtual care capabilities for remote patient consultations.
DrChrono
DrChrono offers an all-in-one EHR, practice management, and medical billing platform with CRM functionalities. It's known for its iPad-native EHR system and customisable features.
Mobile EHR
Fully functional EHR system optimised for iPad use.
Custom medical forms
Ability to create tailored forms and workflows.
Patient check-in kiosk
Streamlined digital check-in process for patients.
RCM services
Integrated revenue cycle management solutions.
How to choose the best CRM for healthcare industry
Assess your specific needs: Identify challenges and goals to ensure the healthcare CRM fits your needs.
Consider integration capabilities: Select a healthcare CRM that integrates with EHR and billing systems for smooth operations.
User-friendliness: Choose an intuitive healthcare CRM for easy staff adoption and minimal learning.
Scalability: Choose a scalable healthcare CRM to accommodate growing patient volumes and services.
Mobile accessibility: Choose a mobile-friendly healthcare CRM for on-the-go patient and practice management.
Healthcare CRM software: Best practices
Prioritise data security
Ensure healthcare CRM security and HIPAA compliance to protect sensitive patient information.
Streamline data entry
Automate data capture in healthcare CRM to reduce errors and save time.
Personalise patient interactions
Utilise healthcare CRM data for personalised patient care and communication.
Integrate with existing systems
Ensure CRM integration with EHR, billing, and healthcare systems for a unified workflow.
Train staff thoroughly
Provide CRM training to all users for maximum benefits and consistent usage.
Regularly update patient information
Keep patient data updated for accurate and optimal care delivery.
Trusted by businesses, loved by customers
Best CRM with WhatsApp integration - Trusted by SMEs globally
Real stories. Real results.
Discover how businesses are transforming customer engagement with Pepper Cloud.
Team collaboration, accurate sales forecasting, and effective resource management are the challenges every organisation encounters. But having an efficient CRM tool like Pepper Cloud enhances productivity while assisting in optimising the sales process.
Yoon Kam Fei
Managing Director
Pepper Cloud is an excellent all-in-one CRM system to run multiple businesses across multiple domains. Through multiple sales pipelines, we track the business opportunities and the conversations between our team and our customers.
Pantana Na Takuathung
General Manager
Pepper Cloud is a sales-focused CRM that is helping our business to grow. The user interface is easy and our sales process is now more organised. Apart from the highly productive CRM features, we are happy with their exceptional support and relentless assistance
Joel Toh
Director
A must-have for sales organisations. Pepper Cloud is a simple and easy-to-use CRM tool that equipped us with the information needed to manage the sales effectively. Their excellent customer service and local support were invaluable throughout the implementation.
Judith M. Adao
Managing Director
Pepper Cloud CRM system helped us manage our leads and sales pipelines and provided us with a unified platform to collaborate and communicate internally. We are pleased with this solution and would definitely recommend it.
Jimmy Lee
Managing Director
Pepper Cloud is the best CRM tool to improve coordination and manage our database effectively. The user-friendly interface, easy-to-use functions, and customisable features enabled us to integrate, and onboard the whole team on the cloud platform quickly.
Wilson Tan
Senior Manager
FAQs - best CRM for healthcare industry
Can I import my existing healthcare patient data into the CRM?
Absolutely! You can import your existing patient data into the healthcare CRM. This usually involves uploading data files, such as CSV or Excel formats. Just ensure your data is clean, properly formatted, and compliant with data privacy regulations before the import process.
Do healthcare providers use CRM?
Yes, healthcare providers are increasingly adopting CRM systems to enhance various aspects of their operations. These systems improve patient care, streamline administrative tasks, and boost overall efficiency. A healthcare CRM facilitates better patient communication, appointment scheduling, data security, and analytics, leading to enhanced patient experiences and more effective care delivery.
What are the benefits of using healthcare CRM?
A healthcare CRM is essential for hospitals, clinics, and the broader healthcare industry to manage patient records and ensure optimal engagement. Key benefits include:
- Improve Patient Care: Centralize patient information and history for better tracking, diagnosis, and treatment. No more sifting through piles of paperwork; just a click away from crucial patient reports!
- Increase Efficiency: Automate repetitive tasks such as sending follow-up reminders via WhatsApp or bulk messaging patients about free check-ups and promotions. With a CRM, these tasks are completed error-free and with minimal effort.
- Enhance Patient Experience: Leverage personalized and automated communication through WhatsApp and phone calls. Features like call recording and one-click dialing simplify patient interactions.
- Make Data-Driven Decisions: Gain insights into new and repeat patient numbers, prevalent conditions, and preferred doctors to inform your strategic decisions.
What is the role of CRM in patient care management?
The role of CRM in patient care management encompasses:
- Centralizing Patient Data: Ensures better access and management of patient information.
- Enhancing Patient Satisfaction: Facilitates timely and effective responses to patient inquiries via calls and WhatsApp.
- Automating Appointment Processes: Improves access to care and adherence to treatment plans.
- Personalizing Patient Care: Utilizes patient data to tailor care and communication effectively.
- Facilitating Continuous Engagement: Supports ongoing follow-ups, education, and preventive care initiatives.
What makes Pepper Cloud CRM suitable for the healthcare industry?
Pepper Cloud CRM is tailored for healthcare with features like an approved secure system, patient journey tracking, appointment scheduling, automation, and integrated systems for CRM calling, invoicing and more, all designed to enhance patient care and streamline operations.
How does Pepper Cloud CRM help with patient engagement?
Pepper Cloud CRM offers features like automated appointment reminders, personalised communications, and chatbots to enhance engagement and improve patient satisfaction.
Is Pepper Cloud CRM suitable for small healthcare practices?
Yes, Pepper Cloud CRM is scalable and can be tailored to meet the needs of small practices, offering affordable pricing options and features designed for growing healthcare businesses.
Can Pepper Cloud CRM help with patient data analytics?
Pepper Cloud CRM provides advanced analytics tools to help healthcare providers gain insights into patient trends, treatment efficacy, and operational efficiency.