Food industry
The best CRM for restaurants and food delivery
Pepper Cloud CRM is the game-changing solution that streamlines operations, boosts customer satisfaction, and drives growth for restaurants and food delivery businesses of all sizes.
Unify orders, service, and marketing
Personalised promotions
Streamline delivery with automation.
What is a restaurant CRM?
A restaurant CRM tool helps manage orders, delivery tracking, and customer engagement while improving efficiency. The best CRM for restaurants and food delivery strengthens loyalty and streamlines operations, making it essential for the food and beverage CRM needs of modern businesses.
AI-powered
WhatsApp capabilities
Easy to use
24/7 Local support
No hidden charges
Why Pepper Cloud is the best CRM for restaurants and food delivery industry
Omnichannel marketing and support
Engage customers via social media, email, and WhatsApp for a seamless order-to-delivery experience.
Personalisation at scale
Use personalized templates, automation, and customer data for tailored promotions, menu recommendations, and loyalty programmes.
WhatsApp integration
Connect with customers on their preferred messaging platform for quick order updates, support, and promotions.
Order tracking integration
Integrate with order tracking tools for real-time updates, reducing support calls and boosting satisfaction.
Automated follow-ups
Automate order confirmations, delivery updates, and feedback requests for consistent communication without manual effort.
AI-powered chatbot
Use chatbots to handle queries, take orders, and provide instant support, freeing staff for complex tasks.
Telecalling support
Boost delivery and reservation with telecalling features for efficient order confirmation and customer support.
What are the benefits of using CRM in the food industry?
Streamlined customer data management: Centralise customer data, preferences, and order history for personalised service and targeted marketing.
Enhanced customer experience: Use customer data for tailored recommendations and a personalised dining experience.
Efficient order management: Integrate order tracking to streamline processes, reduce errors, and boost efficiency.
Automated marketing campaigns: Implement targeted promotions, loyalty programs, and follow-ups to boost retention and sales.
5 best CRM for restaurants and food delivery industry in 2025
Pepper Cloud CRM
Pepper Cloud CRM stands out as the top choice for restaurants and food delivery businesses in 2025. This all-in-one solution offers a comprehensive suite of features tailored specifically for the hospitality industry. With its powerful WhatsApp integration, AI-driven tools, and customisable dashboard, Pepper Cloud empowers restaurants to streamline operations, enhance customer engagement, and boost sales through personalised marketing campaigns.
Omnichannel marketing and support
Engage customers across multiple platforms, including WhatsApp, email, and social media, for seamless communication.
WhatsApp integration
Leverage the popular messaging app for customer service, order updates, and marketing campaigns.
AI-powered chatbot
Provide instant support and information to customers, improving response times and reducing staff workload.
Order tracking tool integration
Keep customers informed about their delivery status in real-time, enhancing satisfaction and reducing support inquiries.
Customisable dashboard
Tailor the CRM interface to display the most relevant information for your restaurant's needs.
Mobile accessibility
Access critical business data and manage customer interactions on-the-go with iOS and Android apps.
HubSpot CRM
HubSpot offers a comprehensive CRM platform with robust sales pipeline management features, making it particularly suited for businesses already using its marketing tools. With a user-friendly interface and extensive educational resources, it's an attractive option for companies aiming to seamlessly align their sales and marketing efforts.
Pipeline builder
Intuitive drag-and-drop pipeline builder allows users to customise their sales process with ease.
Email tracking
Monitor email opens and clicks to gauge customer engagement.
Meeting scheduler
Simplify appointment booking with an integrated scheduling tool.
Reporting dashboard
Access detailed analytics to track performance and identify areas for improvement.
Salesforce
Salesforce is a versatile CRM solution that can be adapted to various industries, including restaurants and food delivery. Its extensive customisation options and robust ecosystem of third-party integrations make it a powerful choice for businesses looking to scale their operations.
Customer 360
Gain a complete view of customer interactions across all touchpoints.
Einstein AI
Leverage artificial intelligence for predictive analytics and personalised recommendations.
AppExchange
Access a wide range of industry-specific add-ons and integrations.
Mobile app
Manage customer relationships on-the-go with a feature-rich mobile application.
Zoho CRM
Zoho CRM offers a cost-effective solution for small to medium-sized restaurants and food delivery businesses. Its user-friendly interface and comprehensive feature set make it an excellent choice for those new to CRM systems.
Zia AI assistant
Receive AI-powered insights and automation suggestions.
Gamification
Motivate sales teams with built-in gamification features.
Social media integration
Monitor and engage with customers across various social platforms.
Customisable modules
Tailor the CRM to fit specific restaurant and food delivery needs.
Toast CRM
Toast is a restaurant-specific POS system that includes CRM functionality, making it a good option for businesses looking for an all-in-one solution. It offers features tailored to the unique needs of the food service industry.
Guest profiles
Build detailed customer profiles based on order history and preferences.
Loyalty programme
Create and manage customer loyalty programmes directly within the system.
Online ordering integration
Seamlessly connect online orders with customer profiles.
Menu management
Easily update menus and sync changes across all platforms.
How to choose the best CRM for restaurants and food delivery industry
Assess your specific needs: Identify key challenges and prioritise features that address them.
Consider scalability: Choose a CRM that grows with your business, offering scalable features and capacity.
Evaluate integration capabilities: Ensure the CRM integrates with your existing tools like POS and accounting software.
Check for mobile accessibility: Choose a CRM with mobile apps for managing customer relationships on-the-go.
Analyse reporting features: Look for CRM analytics and reporting tools to gain insights into customer behavior and business performance.
Restaurants CRM software: Best practices
Keep it simple
Ask only for essential information to increase form completion rates.
Segment your customer base
Group customers based on preferences, order history, and behaviour for targeted marketing.
Personalise communications
Use customer data to tailor messages and offers for increased engagement.
Implement a loyalty programme
Reward repeat customers to encourage retention and increase lifetime value.
Train your staff
Ensure all team members are proficient in using the CRM to maximise its benefits.
Regularly update customer data
Maintain accurate and up-to-date information for effective communication and service.
Trusted by businesses, loved by customers
Best CRM with WhatsApp integration - Trusted by SMEs globally
Real stories. Real results.
Discover how businesses are transforming customer engagement with Pepper Cloud.
Team collaboration, accurate sales forecasting, and effective resource management are the challenges every organisation encounters. But having an efficient CRM tool like Pepper Cloud enhances productivity while assisting in optimising the sales process.
Yoon Kam Fei
Managing Director
Pepper Cloud is an excellent all-in-one CRM system to run multiple businesses across multiple domains. Through multiple sales pipelines, we track the business opportunities and the conversations between our team and our customers.
Pantana Na Takuathung
General Manager
Pepper Cloud is a sales-focused CRM that is helping our business to grow. The user interface is easy and our sales process is now more organised. Apart from the highly productive CRM features, we are happy with their exceptional support and relentless assistance
Joel Toh
Director
A must-have for sales organisations. Pepper Cloud is a simple and easy-to-use CRM tool that equipped us with the information needed to manage the sales effectively. Their excellent customer service and local support were invaluable throughout the implementation.
Judith M. Adao
Managing Director
Pepper Cloud CRM system helped us manage our leads and sales pipelines and provided us with a unified platform to collaborate and communicate internally. We are pleased with this solution and would definitely recommend it.
Jimmy Lee
Managing Director
Pepper Cloud is the best CRM tool to improve coordination and manage our database effectively. The user-friendly interface, easy-to-use functions, and customisable features enabled us to integrate, and onboard the whole team on the cloud platform quickly.
Wilson Tan
Senior Manager
FAQs - best CRM for restaurants and food delivery industry
Does my restaurant need a CRM?
Yes, a CRM can help streamline operations, improve customer relationships, and boost sales for restaurants of all sizes.
How do I add customers to Pepper Cloud's restaurant CRM?
You can add customers manually through the dashboard, import them from existing databases, or automatically capture information from online orders and reservations.
What is CRM in F&B?
CRM in F&B (Food & Beverage) refers to software that helps manage customer relationships, track orders, and streamline marketing efforts for restaurants and food delivery businesses.
How can a CRM help me increase my restaurant sales?
A CRM can boost sales by enabling targeted marketing campaigns, personalised promotions, and improved customer retention through better service and engagement.
Is it worth investing in a CRM if I'm a small business?
Absolutely. A CRM like Pepper Cloud can help small businesses compete more effectively by improving customer service, streamlining operations, and enabling data-driven decision-making.
How does Pepper Cloud's WhatsApp integration benefit my restaurant?
WhatsApp integration allows for direct communication with customers, sending order updates, and running marketing campaigns through a widely used messaging platform.
How secure is customer data in Pepper Cloud CRM?
Pepper Cloud is an approved solution that employs robust security measures to protect customer data, ensuring compliance with data protection regulations.
Can Pepper Cloud help with managing online reviews?
Yes, Pepper Cloud's webform feature allows you to collect and manage customer feedback and reviews efficiently.
Is Pepper Cloud suitable for both dine-in restaurants and delivery-only businesses?
Absolutely. Pepper Cloud's features are versatile enough to cater to both traditional restaurants and delivery-focused operations.