E-commerce
Best CRM for e-commerce and retail stores
Pepper Cloud offers the best CRM for e-commerce and retail stores — tailored to streamline operations, enhance customer engagement, and drive sales growth.
Shopify Integration
Omnichannel Engagement
Auto Nurture & Cart Recovery
What is an e-commerce CRM?
An e-commerce CRM software is a powerful tool for online retailers to manage customer interactions, streamline sales, and enhance marketing. It centralises data, order history, and communication, enabling personalised experiences, task automation, and data-driven decisions to boost sales and customer loyalty.
AI-powered
WhatsApp capabilities
Easy to use
24/7 Local support
No hidden charges
Why Pepper Cloud is the best CRM for e-commerce and retail
Seamless Shopify integration
Pepper Cloud syncs real-time data with Shopify, keeping orders, customers, and inventory up-to-date with its e-commerce CRM.
Omnichannel communication
Engage with customers across multiple platforms, including email, social media, and WhatsApp, all from a single, unified e-commerce CRM interface.
Automated sales and marketing
Implement time and event-based workflow automation in your CRM for e-commerce to nurture leads effectively, increasing conversion rates and customer retention.
Personalised marketing
Leverage customer data in your e-commerce CRM to create targeted, personalised marketing campaigns that resonate with your audience and drive sales.
Advanced order management
Pepper Cloud enhances order management with smart tools like back-in-stock alerts and cart recovery. Boost conversions and customer satisfaction effortlessly.
Comprehensive integrations
Centralize telecalling, accounting, quotes, and inventory for seamless, streamlined operations.
Mobile accessibility
Manage your business on the go with Pepper Cloud's mobile app, staying connected to customers and data.
What are the benefits of using CRM for e-commerce and retail?
Enhanced customer insights: 360° customer view for personalised service and targeted marketing.
Improved customer retention: Automate follow-ups, reminders, and loyalty for repeat sales with CRM for retail stores.
Streamlined operations: Integrate tools and automate tasks, freeing up time for growth and customer satisfaction with CRM for retail stores.
Data-driven decision making: Use analytics and dashboards for informed decisions on inventory, marketing, and growth.
5 best CRM for e-commerce and retail in 2025
Pepper Cloud CRM
Pepper Cloud CRM is the top choice for the e-commerce CRM and CRM software for retail industry in 2025. It offers seamless Shopify integration for real-time data sync, powerful omnichannel communication, automated lead nurturing, and personalised marketing features. This all-in-one solution helps businesses boost customer relationships and drive sales growth.
Shopify integration
Real-time data synchronisation for up-to-date inventory, order, and customer information.
Omnichannel communication
Engage customers across multiple platforms, including email, social media, and WhatsApp.
Automated lead nurturing
Implement time and event-based workflow automation to nurture leads effectively.
Personalised marketing
Leverage customer data for targeted, data-driven marketing campaigns.
Abandoned cart recovery
Automatically follow up with customers who have left items in their cart.
AI-powered chatbot
Provide instant support and information to customers, improving response times.
HubSpot CRM
HubSpot CRM offers strong e-commerce features, seamless sales-marketing alignment, and easy integrations for growing retailers.
E-commerce data sync
Integrate with e-commerce platforms for smooth data flow.
Email marketing
Send targeted emails based on customer behavior.
Sales pipeline tracking
Visualise and optimise your sales process with customisable pipelines.
Reporting dashboard
Access detailed analytics to track performance and identify areas for improvement.
Salesforce Commerce Cloud
Salesforce Commerce Cloud offers scalable tools for personalised shopping and efficient e-commerce management.
AI-powered personalisation
Deliver tailored product recommendations and content to customers.
Order management
Streamline order processing and fulfillment across channels.
Mobile-first approach
Optimise the shopping experience for mobile devices.
Predictive analytics
Forecast trends and make data-driven decisions.
Zoho CRM
Zoho CRM is a cost-effective choice for small and mid-sized e-commerce businesses. Its simple interface and rich features make CRM adoption easy.
Inventory management
Track stock levels and automate reordering processes.
Social integration
Monitor and engage with customers across various social platforms.
Customer segmentation
Group customers based on behaviour and preferences for targeted marketing.
Workflow automation
Streamline repetitive tasks and improve team efficiency.
Zendesk Sell
Zendesk Sell is a sales-focused CRM for e-commerce, offering pipeline visibility and automated follow-ups for complex sales cycles.
Sales forecasting
Accurate predictions based on historical data and current pipeline.
Email tracking
Monitor email opens and clicks for more effective follow-ups.
Lead scoring
Prioritise leads based on their likelihood to convert.
Mobile CRM
Fully-featured mobile app for on-the-go sales management.
How to choose the best e-commerce CRM
Determine your e-commerce requirements: Pinpoint the challenges your e-commerce business faces and prioritize CRM features that can effectively address them.
Scalability considerations: Opt for an e-commerce CRM that can scale alongside your business, incorporating new features as your operations expand.
Integration capabilities assessment: Verify that your chosen e-commerce CRM integrates smoothly with your existing platform and essential business tools.
Customer data management evaluation: Select an e-commerce CRM that offers advanced customer profiling capabilities, enabling targeted and personalized marketing strategies.
Omnichannel support analysis: Choose a CRM solution that can effectively manage customer interactions across various channels, ensuring a seamless customer experience.
E-commerce CRM software: Best practices
Keep it simple
Ask only for essential information to increase form completion rates.
Segment your customer base
Opt for a CRM for e-commerce and crm for retail stores that manages customer interactions across multiple channels.
Implement abandoned cart recovery
Set up automated reminders to encourage customers to complete their purchases.
Personalise customer communications
Use customer data to tailor messages, product recommendations, and offers.
Leverage social proof
Integrate customer reviews and ratings to build trust and encourage purchases.
Offer omnichannel support
Provide consistent customer service across all channels, including email, social media, and live chat.
Trusted by businesses, loved by customers
Best CRM with WhatsApp integration - Trusted by SMEs globally
Real stories. Real results.
Discover how businesses are transforming customer engagement with Pepper Cloud.
Team collaboration, accurate sales forecasting, and effective resource management are the challenges every organisation encounters. But having an efficient CRM tool like Pepper Cloud enhances productivity while assisting in optimising the sales process.
Yoon Kam Fei
Managing Director
Pepper Cloud is an excellent all-in-one CRM system to run multiple businesses across multiple domains. Through multiple sales pipelines, we track the business opportunities and the conversations between our team and our customers.
Pantana Na Takuathung
General Manager
Pepper Cloud is a sales-focused CRM that is helping our business to grow. The user interface is easy and our sales process is now more organised. Apart from the highly productive CRM features, we are happy with their exceptional support and relentless assistance
Joel Toh
Director
A must-have for sales organisations. Pepper Cloud is a simple and easy-to-use CRM tool that equipped us with the information needed to manage the sales effectively. Their excellent customer service and local support were invaluable throughout the implementation.
Judith M. Adao
Managing Director
Pepper Cloud CRM system helped us manage our leads and sales pipelines and provided us with a unified platform to collaborate and communicate internally. We are pleased with this solution and would definitely recommend it.
Jimmy Lee
Managing Director
Pepper Cloud is the best CRM tool to improve coordination and manage our database effectively. The user-friendly interface, easy-to-use functions, and customisable features enabled us to integrate, and onboard the whole team on the cloud platform quickly.
Wilson Tan
Senior Manager
FAQs - best CRM for e-commerce and retail stores
What is retail CRM?
Retail CRM helps businesses manage customer interactions, track sales, and improve service across online and offline channels.
Why do you need a special CRM for your e-commerce business?
E-commerce CRM helps tackle challenges like abandoned cart recovery, personalised recommendations, and multichannel support, boosting customer experience and sales.
Is it worth investing in a CRM if I'm a small business?
Pepper Cloud CRM helps small e-commerce businesses enhance customer service, streamline operations, and make data-driven decisions, driving growth and profitability.
Can Pepper Cloud help with abandoned cart recovery?
Pepper Cloud e-commerce CRM automates abandoned cart recovery with targeted reminders and incentives to boost conversions.
How does Pepper Cloud support multi-channel selling?
Pepper Cloud e-commerce CRM offers omnichannel capabilities, managing sales and customer interactions across websites, marketplaces, and social media for a unified view.