Dreamcation is reducing its response time with Pepper Cloud CRM

The challenge

"We took longer time to respond to queries and the leads would just get lost"

Dreamcation used to receive a vast number of queries through Facebook and they struggled to respond to all the queries on time. As a result, many leads and opportunities slipped away. Additionally, Dreamcation had no single point of access to manage its deliverables, sales data, leads, and other key details. The bits of information were scattered across multiple platforms. The lack of cohesion and visibility affected efficiency and productivity. These made it difficult to move leads through the pipeline resulting in the loss of deals and missed opportunities. It caused major disruption in sales growth.

Dreamcation started looking out for a Facebook CRM tool which is customisable and scalable solution. They needed a CRM for Facebook messenger that assists in consolidating the queries, reducing the response time, and capturing lead details effortlessly.

The solution

"Facebook integration helped us handle queries in the shortest period of time"

Pepper Cloud, a best CRM for Facebook leads, was a perfect fit for the requirements of Dreamcation.

• Dreamcation could integrate Pepper Cloud CRM with their Facebook channel and could attend to the queries and messages right from the CRM.

• Sales representatives were notified of messages instantly and were able to send preset automatic replies. This reduced the response time to a great extent.

• Pepper Cloud CRM could automatically capture the details of leads from Facebook and consolidate lead information for easy access and follow-ups.

• The conversations could be assigned to other team members as and when required. This feature allowed the team to collaborate more effectively.

• Pepper Cloud offered a central hub through which the management could track the sales activities; monitor and manage the goals and data; and realign the sales efforts whenever necessary.

The Facebook integrated CRM, Pepper Cloud, assisted Dreamcation extensively in responding to queries and not letting any of the opportunities slip through the cracks.