WhatsApp CRM 
Integrate with WhatsApp and close deals right from your CRM.
AssistAI
Automate sales and convert chats into won deals with AssistAI intelligence.
Multichannel communication
Merge communications channels and converse via a single platform.
Sales management
Organise your leads and opportunities with sales pipelines.
Lead capture
Capture leads from web forms, incoming messages, and more.
Analytics
Track performance and sales visibility through visual dashboards.
Security
Safeguard your data with multi-layered security.
Integrations
Communicate efficiently via messages, emails, and more.
Workflow automation
Automate routine tasks, lead capture, sending follow ups and more
WhatsApp CRM
Integrate with WhatsApp and close deals right from your CRM.
AssistAI
Automate sales and convert chats into won deals with AssistAI intelligence.
Multichannel communication
Merge communications channels and converse via a single platform.
Sales management
Organise your leads and opportunities with sales pipelines.
Lead capture
Capture leads from web forms, incoming messages, and more.
Analytics
Track performance and sales visibility through visual dashboards.
Security
Safeguard your data with multi-layered security.
Integrations
Communicate efficiently via messages, emails, and more.
Workflow automation
Automate routine tasks, lead capture, sending follow ups and more
Condo Wong is managing its real estate inquiries with Pepper Cloud AI WhatsApp CRM
Condo Wong is a Toronto-based real estate company specialising in helping clients buy, sell, and invest in condominiums. Led by Director and CEO Dan Wong, the team operates across multiple digital channels to serve a growing client base.
Features used:
The challenge
"Managing inquiries across multiple platforms without a centralised system was slowing down sales and straining team efficiency."
– Dan Wong, Director, CEO
As their client base expanded and inquiries came in from multiple digital channels, Condo Wong needed a more efficient way to stay on top of lead communication, especially via WhatsApp, a platform heavily preferred by many of their clients. Managing all this manually was becoming unsustainable.
Without a centralised system, Condo Wong faced the following challenges:
- Fragmented communication: Agents used personal WhatsApp accounts for client communications, making it difficult to track conversations centrally.
- Manual sales tracking: Without a structured system, tracking deals and sales progress was time-consuming and error-prone.
- Limited visibility: Management lacked real-time insight into how agents were engaging with leads and progressing deals.
It was clear they needed a scalable WhatsApp Sales CRM solution that could centralise communication and streamline sales tracking.
The solution
"With Pepper Cloud AI WhatsApp CRM, Condo Wong centralised communication, streamlined sales tracking, and empowered their team with tools for automation and collaboration."
To tackle these challenges, Condo Wong implemented Pepper Cloud CRM with a strong focus on the following features:
- Centralised WhatsApp communication: All client chats from WhatsApp are funnelled into a shared CRM inbox, eliminating the need for agents to use personal devices and ensuring complete visibility across the team.
- Respond within the CRM using verified business number: Agents reply to WhatsApp messages directly from Pepper Cloud CRM using an official WhatsApp Business account, maintaining professionalism and consistency.
- Seamless conversation continuity: With complete chat history stored in the CRM, agents can pick up conversations where others left off — no more lost context when teammates are unavailable.
- End-to-end sales pipeline tracking: Every lead's journey — from first inquiry to closing — is mapped visually, giving agents and managers real-time insights into progress, delays, and next steps.
- Automated follow-ups and task reminders: The team leverages workflow automation to stay on top of follow-ups, improving lead conversion and eliminating missed opportunities.
- Clear lead assignment and ownership: Incoming leads and chats are assigned to specific agents, preventing overlap and improving accountability across the sales team.
- Enhanced internal collaboration: Internal notes, tagging, and activity tracking allow seamless teamwork without disrupting the customer experience — keeping everyone aligned behind the scenes.
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