Privacy Policy

Privacy Statement

Effective Date: 1st Jan 2020

This privacy statement is subject to change and updated as required. The amended privacy statement will be published on our website.

Pepper Cloud Pte Ltd (hereinafter “Pepper Cloud” or “us” or “we”) is committed to respecting your privacy and is compliant with all data protection and privacy laws governing Singapore. Pepper Cloud’s Privacy Policy Statement is designed to help you understand how we collect, use and protect your information when you visit our website and when you generally request information on our products and services – whether in person, visiting card, via email, online ads, trade booth, post, telephone, fax or other communication channels.


Personal Information Collection

Pepper Cloud endeavours to collect and use your personal information only with yourknowledge and consent. The collection and use of this information is typically done when you place an order, and subsequently, use Pepper Cloud’s products and services, make customer enquiries, register and request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys or online ads).

The personal information that we typically collect includes your name, company name and email address, telephone numbers, and any other relevant information that is required and collected via requests, registrations or through surveys.

On occasions, Pepper Cloud may also purchase mailing lists for the purposes of direct marketing. However, we will only do this from an authorised and registered provider that maintains a comprehensive Privacy Policy which safeguards your rightsas an individual. Once we obtain your data, it is processed and recorded on secure databases, which are only accessible by authorised Pepper Cloud personnel.


Usage of Personal Information

Pepper Cloud collects and uses your data for the following purposes -

  • To provide you with the information you have requested.
  • To provide and support your use of products and services of Pepper Cloud.
  • To provide information about Pepper Cloud’s products and services, and seminars, etc. and to inform you about other information on Pepper Cloud.
  • To inform you of winning a competition, sending a prize, etc.
  • To provide basic data to enable us to enhance and improve Pepper Cloud products and services.
  • To send letters of thanks for purchasing our products and services.
  • To respond to your enquiries.
  • To identify and contact you when necessary, etc.

Pepper Cloud may record telephone calls/webinars/online training sessions/video conferences with Users in order to accurately understand the content of the enquiries, and to improve the quality of correspondence with Users.

Pepper Cloud will not use User Information provided by you for any purpose other than the above purposes or any purpose to which you have agreed upon provision ofyour User Information. In case any other purpose arises, we will notify you in advance.

User is entitled to refuse the provision of User Information if the User does not wish to provide, however, please note that in such a case, Pepper Cloud may not be able to continue to provide access to Pepper Cloud services.

In addition, User Information obtained by Pepper Cloud may be used in combination with User Information already in its possession or User Information obtained from Partners including contractors.


Disclosure of Information

Pepper Cloud does not rent, sell, trade or otherwise share your information with any third-party organisations. We may in future decide to tell you about the products andservices of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties but we will not pass control of your personal information to any third parties. This data is used to help us to makeyou aware of products and services that we have specially developed for our customers and which we feel are of interest to you.

We may disclose information about you

  • to companies and departments within Pepper Cloud Group, subject to the terms of this Privacy Policy Statement; and
  • in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised company or third party for the purposes described herein and subject always to the terms and guidelines of this Privacy Policy Statement.

We may release information when Pepper Cloud believes, in good faith, that such release is legitimately necessary to

  • comply with the law,
  • enforce or apply the terms of any of our user agreements or
  • protect the rights, property or safety of Pepper Cloud, our visitors, or others. Pepper Cloud may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

Duration of Data Retention

We retain personal data no longer than

  • it is necessary to fulfil the purposes for which the personal data is processed,
  • if processing is based on consent, until you withdraw your consent, or
  • if processing is based on a legitimate interest of Pepper Cloud, until you object to such processing.

However, we will store personal data for a longer period where

  • we are required by law to retain your personal data or
  • your personal data is required for Pepper Cloud to assert or defend against legal claims. In this event, we will retain your personal data until the end of the relevant retention period or until the claims in question have been settled.

If you wish to request that we no longer use your Collected Data, please email us at support@peppercloud.com


Other Websites & Privacy Concerns

Pepper Cloud’s website may contain links to other company and organisational websites that are not owned or operated by us. We are not responsible for the privacy practices or the content of such websites. For more information on your privacy rights with regards to these sites, please refer to the privacy policies of each respective site that you visit.


Contact Us

If you have questions or need to contact us about this Privacy Policy, please email us at support@peppercloud.com