WhatsApp CRM 
Integrate with WhatsApp and close deals right from your CRM.
AssistAI
Automate sales and convert chats into won deals with AssistAI intelligence.
Multichannel communication
Merge communications channels and converse via a single platform.
Sales management
Organise your leads and opportunities with sales pipelines.
Lead capture
Capture leads from web forms, incoming messages, and more.
Analytics
Track performance and sales visibility through visual dashboards.
Security
Safeguard your data with multi-layered security.
Integrations
Communicate efficiently via messages, emails, and more.
Workflow automation
Automate routine tasks, lead capture, sending follow ups and more
WhatsApp CRM
Integrate with WhatsApp and close deals right from your CRM.
AssistAI
Automate sales and convert chats into won deals with AssistAI intelligence.
Multichannel communication
Merge communications channels and converse via a single platform.
Sales management
Organise your leads and opportunities with sales pipelines.
Lead capture
Capture leads from web forms, incoming messages, and more.
Analytics
Track performance and sales visibility through visual dashboards.
Security
Safeguard your data with multi-layered security.
Integrations
Communicate efficiently via messages, emails, and more.
Workflow automation
Automate routine tasks, lead capture, sending follow ups and more
Turn chats into conversions with
GenAI chatbot
Connect your business knowledge base and go live in minutes. Powered by advanced LLMs, our GenAI chatbot will answer questions, recommend products, and qualify leads 24/7.
Michael Miller
AI-powered chatbot for sales and support – Trusted by businesses globally
GenAI chatbot on your messaging channel
WhatsApp, Instagram, Telegram, WeChat and the rest of the messaging stack land in one team inbox. The chatbot sits on top of every channel and replies from the same flow.
- Telegram
Instagram
Telegram
Facebook
Wechat
AI chatbot features to boost sales and support
Go beyond pre-set replies. Let AI understand your business, give replies, make smart recommendations, and get things done end-to-end.
Intelligent conversational AI
Understand customer intent and deliver natural, context-aware responses throughout conversations.
Natural, human-like replies powered by advanced LLMs.
Maintain context across multi-turn conversations
Respond in customers' preferred languages
AI-powered lead capture and qualification
Identify potential customers, collect prospect details and recommend relevant products through conversations.
Collect contact details directly through conversations
Ask qualifying questions to assess buying intent
Recommend products based on stated requirements
Custom knowledge base intelligence
Connect business information to deliver accurate answers grounded in approved company content.
Crawl business websites to build knowledge sources
Retrieve product details through API integrations
Answer questions using PDFs, FAQs and documents
Omnichannel engagement and AI assistance
Manage customer conversations across messaging platforms while helping agents respond faster and handle complex enquiries.
WhatsApp, Instagram and Messenger channel integration
AI-generated reply suggestions for human agents
Rule-based escalation and seamless agent handoffs
AI-powered customer insights
Analyse customer conversations to identify preferences and uncover actionable business insights.
Automatic customer profile creation from conversations
Customer behaviour and preference pattern analysis
AI-generated charts and conversation performance reports
Build AI agents for your business workflows
Create an AI agent for every task. Set its role, give it instructions, and connect the tools it needs to get the job done.
Scheduling AI agent
Your customers choose a time. Your AI agent checks availability, books the appointment, and handles changes right in the chat.
- Check live availability with Google Calendar.
- Offer time slots that fit your booking rules.
- Reschedule bookings around buffer times and unavailable dates.
Why choose Pepper Cloud GenAI chatbot?
Our GenAI Chatbot helps your business turn customer conversations into sales opportunities while providing timely support at every stage. From qualifying leads and assisting buyers to escalating complex issues, it helps your sales and support teams work more efficiently.
Answer routine customer questions around the clock using your approved business information, even outside business hours.
Manage WhatsApp, Facebook Messenger, Telegram, Instagram and WeChat conversations from one shared inbox.
Engage customers in English, Mandarin, Malay, Tamil and other supported languages, with translation support for your team.
Provide responses based on your FAQs, product details and business documents, with source references to help verify the information.
Route complaints, refund requests and high-value enquiries to your team whenever personal assistance is needed.
Use OpenAI and Google Gemini models for different chatbot tasks. If your business prefers to manage its own model access, Bring Your Own Key (BYOK) is also supported for compatible models.
Our production and development environments are CSA Cyber Essentials certified (Certificate CEM-2026-226), adhering strictly to PDPA guidelines to keep your business data secure without ever training public LLMs on your proprietary information.
Trusted by businesses, loved by customers
See how an AI chatbot helps in different industries
Help shoppers find the right products, make confident purchases and get support throughout their buying journey.
Higher sales conversion
Turn product enquiries into purchase decisions.
Faster order support
Reduce repetitive delivery and order enquiries.
Better customer retention
Resolve post-purchase concerns without long wait times.
From setup to launch: Get your AI chatbot ready in simple steps
Get your GenAI chatbot configured around your business needs, connected to your existing systems and ready to engage customers.
Connect your preferred messaging channels to enable customer conversations through your AI chatbot.
Integrate Pepper Cloud AI WhatsApp CRM to sync customer information and streamline data exchange.
Define your chatbot's persona, customise its instructions and upload your business knowledge base.
Test chatbot responses, fine-tune configurations and launch your chatbot with expert support.
See how much time GenAI chatbot could save
Estimate how much time your team could save by letting the AI chatbot handle routine customer conversations. Adjust the sliders to match your business and see the potential impact.
Choose the details to see your overall profit
Calculations assume each service agent works 8 hours daily for 30 days a month.
Still deciding? Compare with leading chatbot providers
Compare popular AI chatbots and see which chatbot software fits your business.
Frequently asked questions
Is Pepper Cloud CRM eligible for EDGE grant support in Singapore?
Yes. Pepper Cloud CRM is a Pre-Approved Solution under IMDA’s SMEs Go Digital programme. Eligible Singapore SMEs can receive up to 50% grant support towards its adoption, subject to the programme’s eligibility criteria and approval.
What is a GenAI chatbot, and how does it work?
A GenAI chatbot uses large language models (LLMs) to understand customer questions and generate natural, context-aware responses. It can use your business knowledge base to answer enquiries, recommend products, qualify leads and assist customers across messaging channels.
Can I train a GenAI chatbot using my own business data?
Yes. You can connect your business knowledge through websites, PDFs, FAQs, documents and supported API integrations. The chatbot uses this information to provide answers relevant to your products, services and business policies.
Can I create multiple AI agents for different business tasks?
Yes, you can create multiple AI agents, each built for a different job. From appointment booking and lead qualification to customer support, marketing, and workflow automation, give every agent its own instructions, responsibilities, and integrations.
Can your GenAI chatbot integrate with WhatsApp and Instagram?
Yes. Pepper Cloud GenAI chatbot supports messaging channels such as WhatsApp, Instagram, Facebook Messenger, Telegram and WeChat. You can manage customer interactions across connected channels through a shared inbox.
Can a GenAI chatbot transfer customer enquiries to human agents?
Yes. You can configure escalation rules to transfer complex enquiries, complaints and requests requiring personal assistance to human agents. The chatbot can also pass conversation history to help agents understand the customer's requirements.
Does Pepper Cloud GenAI chatbot support multiple languages?
Yes. Pepper Cloud GenAI chatbot supports English, Mandarin, Malay, Tamil and other supported languages. Translation assistance also helps your team understand and respond to customers who communicate in different languages.
Is Pepper Cloud GenAI chatbot secure for business data?
Pepper Cloud production and development environments are CSA Cyber Essentials certified (Certificate CEM-2026-226) and follow PDPA guidelines. Proprietary business information is not used to train public LLMs. Compatible models also support Bring Your Own Key (BYOK).