Frequently Asked Questions (FAQs)

Cloud-based CRM is a CRM where the data is stored or hosted on secure encrypted cloud servers and can be accessed from anywhere with an internet connection.

CRM are mainly of three types: Collaborative CRM, Operational CRM and Analytical CRM. Pepper Cloud is a sales CRM which is a type of operational CRM. Read more about different types of CRM software here.

A sales CRM software is a tool for managing your prospects and customers throughout the sales process.

Any SME with an intention to scale up would certainly need a CRM. A sales CRM will help nurture the leads, enhance customer experience, and increase team productivity and efficiency. Know more about it here.

Pepper Cloud CRM system can help you improve sales by:

• Improving sales efficiency. The tool helps you prioritise hot leads that are likely to convert into winning opportunities based on customer interactions with your company.
• Boosting sales effectiveness. The tool helps you realise the tight time to engage with your customers.
• Increasing upsell and cross-sell opportunities. Pepper Cloud sales CRM platform helps you to identify all the cross-selling and upselling opportunities.
• Reducing sales cycle time. By providing you with an overall view of your sales process and sales pipeline, the team can work on closing deals in the shortest time possible.

A sales pipeline helps you visualise your customer data and sales opportunities. Learn more about the sales pipeline and how you can utilise it for your business in this blog.

Your data is secure with Pepper Cloud CRM as we ensure multi-level authentication at the application level. Our security infrastructure has a Secure Socket Layer (SSL) is a standard to provide communication security across all channels.

Yes. Your data is your property. Export it whenever you like. You can also schedule an automatic data export with Pepper Cloud.

We have open APIs which you can use to integrate your favourite apps with Pepper Cloud CRM. Contact our friendly support team for more information.

Pepper Cloud is based out of Singapore and has branches in various other locations. Pepper Cloud has consistently proved to be Singapore’s #1 sales CRM for small and medium enterprises.

Currently, Pepper Cloud is available only in English and Chinese (simplified). Soon, you will enjoy our services in Thai as well.

You can move from the monthly billing cycle to the annual billing cycle anytime you want. However, we do not support moving from a yearly plan to a monthly plan before the expiry of the period. For shifting to enterprise-level plans, please contact our sales team.

Contact our friendly customer support. They will help you. You can learn more about PSG grants on our blog.

EDG or Enterprise Development Grant is a type of Singapore grant that is managed by Enterprise Singapore. This grant supports projects that help you upgrade your business, innovate or venture overseas. The three main pillars that EDG grant supports are: Core Capabilities, Innovation and Productivity, and Market Access.

Know how to apply for EDG grant in our blog.

PSG or Productivity Solutions Grant is an pre-approved SME grant offered by Singapore government and managed by Enterprise Singapore. The grant is in supportive of small and medium businesses that are keen on adopting IT solutions to enhance business processes. This may include implementation of CRM, Accounting tools, HR systems, etc.

Know more about the PSG grant here.

• Contact our support staff and request a quotation.
• Log in to the Business Grants Portal and submit an application.
• After you get an approval from Enterprise Singapore, login to Business Grants Portal and accept letter of offer.
• Complete the CRM implementation and training within stipulated time and use the CRM solution at least for a month before applying for grant claim.

You are eligible for the PSG grant if your business fulfils the following criteria:

• Your company is registered/incorporated in Singapore.
• Your company has at least 30% local shareholding.
• The group annual sales turnover of your company is not more than S$100 million, or the company’s group employment size is not more than 200 workers.

If you are eligible, contact our sales team right away. We will guide you through the next steps.

Yes, you are eligible as long as fulfill the eligibility criteria of PSG grant. Refer the previous question for eligibility criteria.

You should consider applying for EDG Grant if:

• The solution that you wish to implement is not offered by PSG pre-approved vendors.
• The solution involves heavy customisation.
• The company’s group annual sales turnover is more than S$100 million, or the company's group employment size is more than 200 workers and hence your company is not eligible for PSG.

According to Enterprise Singapore, a complete submission will usually take eight to twelve weeks from the time you submit your project application and the approved claim amount will be processed within six to eight weeks via GIRO to your designed bank account after successful verification of project deliverables and expenses.

EDG-approved amount will be credited directly to the company’s designated bank account through GIRO, after the approval of your claims.

According to Enterprise Singapore, if the company has submitted the GIRO form, funds will be disbursed in up to 14 working days from the date of claim approval. However, incomplete submissions will result in delays.

Companies are encouraged to submit their claims after they have fully deployed, providing documents to show the use of the solution for at least one month. Incomplete submissions will result in delays.

PSG-approved amount will be credited directly to the company’s designated bank account through GIRO, according to Enterprise Singapore.

We always do our best to give feedback quickly. After we receive your application, one of our recruiters will analyse your resume and inform you about the next stages.

Try checking the following points:

• If you are applying through your phone, try applying through a computer just to be sure.
• If you have issues with the internet connection, try reloading the application.

If you have checked the points mentioned above and the application still didn’t go through, send us an email with your resume & cover letter at hiring@peppercloud.com. Alternatively, you can also contact us .

The easiest way would be to apply for the position. After applying, the recruiter will directly get in touch with you to assist you with the hiring process.

We recommend you visit us later. Keep an eye on our careers page for an updated list of CRM jobs. You can also send your resume to hiring@peppercloud.com mentioning the position you wish to apply for.

We welcome full-time internships for 6 months. We also provide pre-placement offers to candidates based on their performance during internships.

We strongly believe that a candidate is suitable for the job position if their principles align with our work ethics. Taking ownership, being proactive, and staying committed are a few of these principles.

Alongside, we appreciate if you conduct your research and learn about our company before the interview. You can learn more about the company from our Sales community, Facebook page, LinkedIn page, Youtube channel, and our website.

Pepper Cloud’s search ends only after finding the right talent. So, if you find a job post without the last date to apply, we recommend you send your resume as quickly as possible.

• Remote work opportunity
• Great work environment
• Competitive salary
• Friendly policies
• Flexible leave policy
• Rewards and recognition
• Career growth