Frequently Asked Questions (FAQs)

Get answers to the most-asked questions about Pepper Cloud CRM, Singapore grants, Career, and more.

Pepper Cloud CRM - FAQs

Sales CRM Solution

What is a CRM system?

CRM or Customer Relationship Management is software that manages your relationships with your existing and potential customers. Know more about CRM here.


What is cloud-based CRM?

Cloud-based CRM is a CRM where the data is stored or hosted on secure encrypted cloud servers and can be accessed from anywhere with an internet connection.


What are the types of CRM software?

CRM are mainly of three types: Collaborative CRM, Operational CRM and Analytical CRM. Pepper Cloud is a sales CRM which is a type of operational CRM. Read more about different types of CRM software here.


What is a sales CRM?

A sales CRM software is a tool for managing your prospects and customers throughout the sales process.


I’m an SME. Do I need a sales CRM?

Any SME with an intention to scale up would certainly need a CRM. A sales CRM will help nurture the leads, enhance customer experience, and increase team productivity and efficiency. Know more about it here.


How does CRM help sales?

Pepper Cloud CRM system can help you improve sales by:

  • Improving sales efficiency. The tool helps you prioritise hot leads that are likely to convert into winning opportunities based on customer interactions with your company.
  • Boosting sales effectiveness. The tool helps you realise the tight time to engage with your customers.
  • Increasing upsell and cross-sell opportunities. Pepper Cloud sales CRM platform helps you to identify all the cross-selling and upselling opportunities.
  • Reducing sales cycle time. By providing you with an overall view of your sales process and sales pipeline, the team can work on closing deals in the shortest time possible.


How can building the sales pipeline in CRM helps my business?

A sales pipeline helps you visualise your customer data and sales opportunities. Learn more about the sales pipeline and how you can utilise it for your business in this blog.


Pepper Cloud CRM

What type of CRM is Pepper Cloud?

Pepper Cloud is Singapore’s #1 sales CRM that helps you to track, automate, and maximise your sales with various features and integrations.


How secure is my data in Pepper Cloud CRM?

Your data is secure with Pepper Cloud CRM as we ensure multi-level authentication at the application level. Our security infrastructure has a Secure Socket Layer (SSL) is a standard to provide communication security across all channels.


Can I export all my data if I stop using Pepper Cloud CRM?

Yes. Your data is your property. Export it whenever you like. You can also schedule an automatic data export with Pepper Cloud.


I’m not finding the integration I need in Pepper Cloud CRM. What to do?

We have open APIs which you can use to integrate your favourite apps with Pepper Cloud CRM. Contact our friendly support team for more information.


Where is the headquarters of Pepper Cloud CRM?

Pepper Cloud is based out of Singapore and has branches in various other locations. Pepper Cloud has consistently proved to be Singapore’s #1 sales CRM for small and medium enterprises.


What language does Pepper Cloud CRM support?

Currently, Pepper Cloud is available only in English and Chinese (simplified). Soon, you will enjoy our services in Thai as well.


Pricing

How can we choose among various pricing options?

Choose the starter pack if you are moving from manual management or spreadsheets to CRM. A business plan is good for companies who are already using an existing CRM but now shifting to a cloud-based solution. For big and heavy users, enterprise plans are the best as it comes with unlimited priority support.


Can we change our pricing plan between our billing periods?

You can move from the monthly billing cycle to the annual billing cycle anytime you want. However, we do not support moving from a yearly plan to a monthly plan before the expiry of the period. For shifting to enterprise-level plans, please contact our sales team.


How to avail PSG grant for Pepper Cloud CRM?

Contact our friendly customer support. They will help you. You can learn more about PSG grants on our blog.


Grant on CRM Software

Which grants can I avail through Pepper Cloud?

You can avail PSG grant and EDG grant through Pepper Cloud.

If you are a Singapore-registered SME and is looking to adopt IT solutions and equipment to digitally transform your business processes, you can opt for the PSG grant. To apply for a PSG grant, you must select a vendor from the pre-approved PSG vendor list. You can learn more about what is PSG, its eligibility criteria and the PSG application process in our blog.

On the contrary, the EDG grant is not limited to digital solutions but supports a wider range of business upgrading solutions. Hence, the companies would need to submit individual project proposals with their business plans and project outcomes for evaluation. You can read more about the EDG grant, its ligibility criteria, application process of EDG and other details in our blog.

Pepper Cloud helps SMEs to avail applicable grants and assist in their sales growth.

You can also read “A Guide to Singapore Government Grants” to get an overview of other Sinapore grants for SMEs.


What is EDG grant?

EDG or Enterprise Development Grant is a type of Singapore grant that is managed by Enterprise Singapore. This grant supports projects that help you upgrade your business, innovate or venture overseas. The three main pillars that EDG grant supports are: Core Capabilities, Innovation and Productivity, and Market Access.

Know how to apply for EDG grant in our blog.


What is PSG grant?

PSG or Productivity Solutions Grant is an pre-approved SME grant offered by Singapore government and managed by Enterprise Singapore. The grant is in supportive of small and medium businesses that are keen on adopting IT solutions to enhance business processes. This may include implementation of CRM, Accounting tools, HR systems, etc.

Know more about the PSG grant here.


How to apply for a PSG grant for Pepper Cloud CRM?

  • Contact our support staff and request a quotation.
  • Log in to the Business Grants Portal and submit an application.
  • After you get an approval from Enterprise Singapore, login to Business Grants Portal and accept letter of offer.
  • Complete the CRM implementation and training within stipulated time and use the CRM solution at least for a month before applying for grant claim.


Is my company eligible for PSG grant?

You are eligible for the PSG grant if your business fulfils the following criteria:

  • Your company is registered/incorporated in Singapore.
  • Your company has at least 30% local shareholding.
  • The group annual sales turnover of your company is not more than S$100 million, or the company’s group employment size is not more than 200 workers.

If you are eligible, contact our sales team right away. We will guide you through the next steps.


Can sole proprietor apply for psg grant

Yes, you are eligible as long as fulfill the eligibility criteria of PSG grant. Refer the previous question for eligibility criteria.


When should I consider applying for an EDG grant?

You should consider applying for EDG Grant if:

  • The solution that you wish to implement is not offered by PSG pre-approved vendors.
  • The solution involves heavy customisation.
  • The company’s group annual sales turnover is more than S$100 million, or the company's group employment size is more than 200 workers and hence your company is not eligible for PSG.


What is the processing and claims disbursement timelines for EDG applications?

According to Enterprise Singapore, a complete submission will usually take eight to twelve weeks from the time you submit your project application and the approved claim amount will be processed within six to eight weeks via GIRO to your designed bank account after successful verification of project deliverables and expenses.


How will the EDG disbursement take place?

EDG-approved amount will be credited directly to the company’s designated bank account through GIRO, after the approval of your claims.


What is the processing and claims disbursement time for PSG applications?

According to Enterprise Singapore, if the company has submitted the GIRO form, funds will be disbursed in up to 14 working days from the date of claim approval. However, incomplete submissions will result in delays.

Companies are encouraged to submit their claims after they have fully deployed, providing documents to show the use of the solution for at least one month. Incomplete submissions will result in delays.


How will the PSG disbursement take place?

PSG-approved amount will be credited directly to the company’s designated bank account through GIRO, according to Enterprise Singapore.


SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Pepper Cloud CRM solution, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.

Careers

How to apply for jobs at Pepper Cloud?

You can apply for a position at Pepper Cloud through our career page.


How long may it take to get feedback about my application?

We always do our best to give feedback quickly. After we receive your application, one of our recruiters will analyse your resume and inform you about the next stages.


The webpage is showing me errors when I try to apply. What should I do?

Try checking the following points:

  • If you are applying through your phone, try applying through a computer just to be sure.
  • If you have issues with the internet connection, try reloading the application.

If you have checked the points mentioned above and the application still didn’t go through, send us an email with your resume & cover letter at hiring@peppercloud.com. Alternatively, you can also contact us .


Who should I contact with additional questions about Pepper Cloud’s hiring process?

The easiest way would be to apply for the position. After applying, the recruiter will directly get in touch with you to assist you with the hiring process.


There are not any suitable roles open for me on the webpage. What can I do if I still want to join?

We recommend you visit us later. Keep an eye on our careers page for an updated list of CRM jobs. You can also send your resume to hiring@peppercloud.com mentioning the position you wish to apply for.


Do you have any internship programs?

We welcome full-time internships for 6 months. We also provide pre-placement offers to candidates based on their performance during internships.


How can I prepare for an interview at Pepper Cloud?

We strongly believe that a candidate is suitable for the job position if their principles align with our work ethics. Taking ownership, being proactive, and staying committed are a few of these principles.

Alongside, we appreciate if you conduct your research and learn about our company before the interview. You can learn more about the company from our Sales community, Facebook page, LinkedIn page, Youtube channel, and our website.


For jobs without deadlines, when can I apply for these jobs?

Pepper Cloud’s search ends only after finding the right talent. So, if you find a job post without the last date to apply, we recommend you send your resume as quickly as possible.


What benefits does Pepper Cloud offer to the employees?

  • Remote work opportunity
  • Great work environment
  • Competitive salary
  • Friendly policies
  • Flexible leave policy
  • Rewards and recognition
  • Career growth