Book a free demo
+65 97510475
Drive sales and support with AI + WhatsApp CRM
Accelerate end-to-end customer journey with AI-powered WhatsApp CRM. From first lead to final resolution, connect instantly, automate effortlessly, and transform every conversation into an opportunity.
AI-powered automation
Up to 50% PSG grant
24/7 Local support
Built for SMEs
Avail up to 50% PSG Grant
WhatsApp CRM suite with 100+ powerful features
Trusted by businesses, loved by customers
One platform for unified sales and support
Close deals quicker, solve issues smarter, and grow stronger with Pepper Cloud AI-powered WhatsApp CRM.
Sales teams
Qualify prospects, automate follow-ups, and boost conversions.
Support teams
Auto-assign tickets, escalate issues, and improve CSAT.
Business owners
Gain visibility, cut inefficiencies, and grow sustainably.
Transform chaos into clarity with all-in-one WhatsApp CRM
Resolve issues faster with Support CRM
Auto-create and assign tickets from WhatsApp chats.
Escalate tickets that breach SLAs to avoid delays.
Monitor response and resolution times with dashboards.
Provide multi-agent access from a single WhatsApp number.
Analyse customer sentiments with ease.
Turn leads into revenue with Sales CRM
Instantly capture and qualify leads 24/7.
Customise sales pipelines to fit your business requirements.
Forecast sales with pinpoint accuracy at every stage.
Track sales performance and team productivity with visual dashboards.
Automate lead assignments, task reminders, follow-ups, etc.
Automate growth with WhatsApp CRM
Run WhatsApp marketing campaigns in seconds via broadcasts.
Automate lead capture, bookings, and more with WhatsApp forms.
Auto-respond with media-rich message templates and interactive buttons.
Promote and sell instantly with product catalogs.
Track response time, resolution time, etc. with message dashboard.
Sell smarter with AI CRM capabilities
Create records, tasks, and follow-ups with one-click task management.
Summarise conversations using natural language processing (NLP).
Respond to queries during off-business hours with AssistAI chatbot.
Reply to customers within seconds using generative AI.
Create comprehensive lead profiles with data mining capabilities.
Get immediate results with AI-powered WhatsApp CRM
70 %
Faster response times
Improve response efficiency by significantly reducing delays.
57 %
Boost in sales revenue
Enhance sales performance and drive revenue growth with intelligent customer interaction.
30 %
Reduction in operational cost
Streamline operations to save costs with automation and efficiency.
20 %
Increase in conversion rates
Drive better customer engagement to effectively improve conversion rates.
* Statistics from multiple sources
Experience enterprise power with SME simplicity
One account, multiple agents
Empower sales and support agents to handle customer inquiries seamlessly from any device using a single WhatsApp account.
Built for SMEs
Capture and convert leads, maintain client profiles, manage support tickets, and win sales conversations with best CRM for WhatsApp.
Omnichannel CRM
Unify every touchpoint, such as WhatsApp, email, and more, so your sales and support teams can deliver a consistent customer experience.
24/7 Local support
Get real-time assistance for your sales and service operations through chat, calls, or email, whenever your team needs it.
AI+WhatsApp CRM: Built to support all industries
Best CRM for beauty salons
Beauty salons use AI-powered CRM with WhatsApp integration to boost appointment bookings and enhance client satisfaction.
Promote offers and upsell services through WhatsApp broadcasts.
Drive more bookings with targeted campaigns and catalog promotions.
Handle complaints or reschedules instantly on WhatsApp.
Collect reviews after service to build reputation and improve quality.
SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Pepper Cloud CRM solution, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.
Brands worldwide trust our AI WhatsApp CRM to streamline sales and support
Frequently asked questions
I’m an SME. How can WhatsApp CRM benefit us?
WhatsApp CRM system can be an effective sales tool for SMEs. With WhatsApp CRM, you can provide personalised customer service, streamline your sales process, and track all customer interactions in one place. With features such as message templates, automated replies, chatbots, tags, etc., you can save time and focus on growing your business.
How does AI help in sales?
AI in sales leverages artificial intelligence to optimise sales processes. With Pepper Cloud CRM generative AI - AssistAI, you can automate chatflows using AI chatbot, manage routine tasks (such as capturing leads, answering common queries, etc.) without any manual intervention, analyse customer data, personalise communication, and boost overall sales effectiveness.
How does AI help in customer support?
AI chatbots handle FAQs, auto-respond after hours, and suggest replies for agents. This reduces response time, cuts repetitive tasks, and ensures consistent service quality.
How can WhatsApp CRM improve my customer support?
WhatsApp CRM centralises all customer conversations in one place. It enables multi-agent access, automated ticket creation, SLA tracking, and AI-powered responses — so your team resolves issues faster and improves satisfaction.
Can I use my existing number for WhatsApp CRM integration?
Yes, you can use your existing number for WhatsApp in Pepper Cloud WhatsApp CRM.
Can all members of my team communicate with customers through one WhatsApp number?
Yes, WhatsApp CRM enables your entire team to chat with leads and customers from a single WhatsApp number.
How long does it take to set up WhatsApp for my business?
If you have all the prerequisites ready, you can start using WhatsApp through CRM within a few hours.
Does WhatsApp CRM support ticket management and escalation?
Absolutely. Incoming chats can be converted into support tickets automatically, assigned to the right agent, and escalated if SLA thresholds are at risk.
Does Pepper Cloud charge for WhatsApp messages sent through the CRM?
No, Pepper Cloud doesn’t charge for the messages. However, you may incur charges from WhatsApp.
What other channel integrations are available in the Pepper Cloud CRM system?
Pepper Cloud CRM is a multi-channel integrated platform that integrates with WhatsApp, Facebook Messenger, Instagram, Telegram, and others.
Can I use the PSG grant to avail Pepper Cloud CRM?
Pepper Cloud CRM is an IMDA-approved digital solution, and you can use up to 50% PSG grant to avail it.
Is Pepper Cloud CRM mobile-friendly?
Yes, you can download the Pepper Cloud CRM mobile app. It enables you to manage records and conversations while on the go.
Boost your sales and support with AI-powered WhatsApp CRM
© Pepper Cloud - Best AI WhatsApp CRM Software for Sales and Support2025